About the Role:
Are you a tech-savvy individual with
a passion for delivering exceptional customer service? Join our dynamic Residential
Client Service's Team as an Associate Technical Account Manager (ATAM) and be
part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be to provide
top-notch customer support, focusing on troubleshooting and resolving software
issues over phone and email across Yardi's diverse suite of products. You will
have the opportunity to work with cutting-edge software solutions, gaining
valuable expertise and becoming a subject matter expert in the field. Your contribution
will go beyond just support - you will actively collaborate with our team to
drive continuous improvements and advancements in our products, ensuring our
clients receive nothing but the best and stay ahead in a competitive market.
What You'll Do:
* Deliver exceptional customer
support, going above and beyond to assist clients in troubleshooting and
resolving issues promptly.
* Develop a comprehensive
understanding of the product you support, enabling you to efficiently test new
software functionality, data fixes, and set-ups.
* Serve as a subject matter expert
(SME) offering valuable insights and expertise.
* Conduct training sessions for
clients on new software upgrades and functionality, ensuring they are equipped
to leverage the latest features.
* Collaborate closely with Client
Services team members across the US, actively contributing to the collective
success of the team.
Who
You Are:
* Bachelor's degree in business, computer
science, information systems or related field.
* High comfort level with
troubleshooting and providing support over phone and email, effectively
assisting customers remotely.
* Outstanding written and verbal
communication skills, enabling you to provide exceptional support to customers.
* Strong customer service skills and a
genuine desire to go the extra mile to ensure client satisfaction.
* Excellent attention to detail and
the ability to follow processes diligently, ensuring accuracy and efficiency.
* Flexibility and the ability to adapt
to changing priorities, ensuring efficient management of tasks and projects.
Ideal to have:
* Previous technical support and
application troubleshooting.
* Prior experience working with
property management or real estate software.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We've created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software
company - we are dedicated to creating a positive impact in our communities.
Annually, Yardi extends philanthropic support to organizations chosen by our
employees. Our team has contributed to over 350 nonprofits globally,
demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently
recognized by Glassdoor's prestigious "Best Place to Work", fosters
support, collaboration, and growth. We prioritize your well-being with
comprehensive benefits, including 100% paid employee medical premiums, company
profit-sharing plan, and flexible work arrangements.
If you are looking for a rewarding
career that combines technical prowess and outstanding customer service, this
is the opportunity you've been waiting for. Join us and be part of a team that
empowers clients worldwide with innovative solutions and exceptional service!
All submissions for open positions
should be received through Yardi's applicant portal, accessed from Yardi's
corporate website.
EOE/Race/Gender/Disability/Vets
*sb
#LI-Hybrid Irving, TX
Yardi Systems
Dec 19, 2024