PATIENT ACCESS NAVIGATOR I
 Cooper University Health Care | |
 United States, New Jersey, Camden | |
| 3 Cooper Plaza (Show on map) | |
 Dec 21, 2024 | |
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PATIENT ACCESS NAVIGATOR I
Camden, NJ Job ID 24574 Job Type Per Diem Shift Day Specialty Pharmacy Apply
Transcript Hi everybody. My name is, bob huckle. I'm the senior vice president for hospital operations. I'm very fortunate in my role. I get to support our teams that work to make cooper the best place to be a patient, the best place to work and the best place to learn and practice medicine. What's the most unique part of my role? Well, every day is different. But what I love about my role is the ability to support our teams and really make a difference in the lives of others. Whether it's removing a barrier for staff or implementing a suggestion that improves patient care or outcomes, the ability to affect positive change is very rewarding and everybody at cooper has the ability to do that. So if you're thinking of joining cooper, you could not make a better choice. It's a great place to work. Our teams do amazing things and we would love to have you join us. So, Good luck. Thank you. % buffered
00:00 00:00
Video length: 70 seconds
1:10 We asked Robert, Senior Vice President Operations:
Q
What is the most unique part of your day working at Cooper University Health Care? About us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper's provider network Education Requirements HS diploma or equivalent required Special Requirements Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper's business goals related to patient access throughout the Cooper landscape. Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner. Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position. Team player with a genuine interest in resolving customer issues. Must enjoy interacting and working collaboratively in a team environment. Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills. Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. Ability to learn new things quickly. Must have excellent time management and organizational skills. Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook. Knowledge of EPIC systems a plus. Must be able to work varied hours/shifts as business needs change and evolve. Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse. Bilingual skills are a plus. Apply
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