Order Management Specialist

Daikin Applied
medical insurance, life insurance, vision insurance, parental leave, paid time off, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan
United States, Virginia, Staunton
P.O. Box 2510 (Show on map)
Dec 27, 2024
Make your mark at the world's largest HVAC company Daikin Applied is seeking an Order Management Specialist to facilitate the processing of customer orders and act as a liaison between customers and our factories to ensure superior level of customer satisfaction. Location: In office, Staunton, VA. What you will do: Processes orders to meet and exceed expectations in alignment with high quality output to provide top tier customer service Works independently to process orders while supporting an expanded portfolio of products Work with customers to resolve customer complaints to maintain customer relationships Partner with delivery team to resolve issues, determine root cause and identify ways to improve and ensure top performance with the customer and proactively mitigate non-compliance charges Cultivate and maintain positive relationships with customer and internal stakeholders What's in it for you: Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Qualifications: High School Diploma or equivalent 1 or more years related experience Some conversational Spanish preferred Work visa sponsorship is not available for this position Benefits: Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: Multiple medical insurance plan options + dental and vision insurance 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage Short-term and long-term disability 3 weeks of paid time off for new employees + 11 company paid holidays Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual Paid sick time in accordance of the federal, state and local law Paid parental leave and tuition reimbursement after 6 months of continuous service The typical hourly pay rate for this position ranges from $19.37 - $22.00 in Virginia. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.