Application Analyst I

Job Title: Application Analyst I

Location: System Business Office

Department Name: ITS Ent. Integration Service

Req #: 48928

Status: Salaried

Shift: Day

Pay Range: $83,156.00 - $117,458.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Application Analyst I supports the design, build, configuration, testing, and ongoing support of assigned healthcare applications at RWJBarnabas Health.

Working with guidance from senior analysts and leadership, the Application Analyst I helps translate operational needs into application functionality, troubleshoot system issues, test changes, maintain documentation, and support implementations and go-lives. This is an excellent opportunity for someone looking to continue developing their skills in healthcare IT and application support while working with clinical, financial, or operational systems.

• Supporting application design, build, and configuration for assigned workflows, screens, templates, data fields, and functionality

• Participating in workflow discussions with operational teams, subject matter experts, and application team members

• Learning customer workflows and applying established application build standards

• Supporting system changes, enhancements, upgrades, and application optimization

• Participating in unit, application, integrated, upgrade, and enhancement testing

• Executing test scripts and documenting results, issues, and troubleshooting outcomes

• Troubleshooting basic application and workflow issues and escalating complex problems to senior analysts or leadership

• Providing go-live, post-go-live, and on-call application support

• Managing assigned incidents, service requests, and enhancement tickets while providing clear customer updates

• Documenting application changes, workflow decisions, risks, issues, and resolutions

• Following established change control, issue tracking, escalation, and version control processes

• Assisting with training materials, change readiness activities, and process improvement initiatives

• You are interested in building a career in healthcare IT and application support

• You enjoy learning new software, systems, and operational workflows

• You like troubleshooting problems and figuring out why something is not working as expected

• You are detail-oriented and comfortable following established build and testing standards

• You enjoy working with both technical teams and operational users

• You can manage assigned tasks and deadlines while seeking guidance when needed

• You are comfortable documenting your work and communicating status updates to customers and team members

• Associate's degree with 2+ years of relevant work experience

• Ability to support assigned application build, configuration, testing, troubleshooting, and documentation activities under guidance

• Ability and willingness to learn new applications, software, and healthcare workflows

• Strong critical thinking and problem-solving skills

• Strong organizational skills and attention to detail

• Effective written and verbal communication skills

• Ability to work collaboratively with operational stakeholders, subject matter experts, senior analysts, and leadership

• Ability to adapt to changing priorities and customer needs

• Ability to participate in go-live, post-go-live, and on-call support as required

• Applicable application certification as required for the assigned application, with ongoing maintenance through New Version Training (NVT), as applicable

• Bachelor's degree or equivalent relevant work experience

• 0-2 years of application support, system build, healthcare IT, or related experience

• Experience or exposure to healthcare clinical or financial systems

• Knowledge of clinical, financial, or operational workflows

• Exposure to Epic or other enterprise healthcare applications

• Experience with application testing, troubleshooting, upgrades, or implementations

• Experience working with ticketing, change control, or application support processes

• Familiarity with go-live support, workflow documentation, or process improvement

• Clinical licensure for applicable clinical applications

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)

• Medical and Prescription Drug Insurance

• Dental and Vision Insurance

• Retirement Plans

• Short & Long Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Wellness Programs

• Voluntary Benefits (e.g., Pet Insurance)

• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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