Quality Specialist

Georgia-Pacific Cellulose LLC is seeking a Quality Specialist to join our Corporate Quality team. In this role, you will support Quality Operations at Brunswick Cellulose while also providing Infor M3 support across Brunswick Cellulose, Leaf River Cellulose, and Alabama River Cellulose.

We are looking for a proactive, self-motivated team member who embodies our Principle-Based Management approach, drives continuous improvement and operational excellence, and maintains a strong focus on customer needs while fostering collaboration and integrity.

• Communicate customer claim information clearly and concisely to customers and cross-functional teams through written and verbal communication.
• Independently prioritize and monitor customer claim investigations through resolution, ensuring timely follow-up, attention to detail, and complete documentation.
• Research and provide information needed to support effective claim investigations.
• Prepare weekly reports to track claim resolution for Operations, Logistics, and Commercial Services.
• Gather and analyze data for monthly and quarterly business claim reports and presentations.
• Prepare monthly Quality Metric Performance reports to provide visibility into business quality performance.
• Promote continuous improvement while contributing to an effective, high-performing, and respectful team environment.
• Communicate effectively across organizational levels, including constructively challenging ideas and recommending improvements to drive alignment and shared accountability.
• Serve as the day-to-day steward of the Product Safety system.
• Partner with the Quality Manager to support day-to-day activities associated with the ISO 9001 Quality Management System, including activities supporting the organization's transition to the applicable updated ISO 9001 standard.
• Manage the pest control program under the direction of the Quality Manager.
• Use Infor M3 to track and maintain required daily changes and monthly updates in partnership with the Quality Manager.
• Support onsite internal, external, and visitor audits.

• At least 3 years of relevant work experience in quality, customer service, manufacturing operations, or a related field.
• Experience with technical writing and documentation.
• Experience using Microsoft Word, Excel, PowerPoint, and Teams for documentation, reporting, presentations, and cross-functional collaboration.
• Experience using business, production, or operations software applications, with the ability to learn new systems.
• Ability to travel up to 20% to support mill and customer needs.

• Bachelor's degree.
• Experience in the pulp and paper industry.
• Experience creating and analyzing complex spreadsheets using capabilities such as pivot tables, automated reporting, and data visualization.
• Experience in an industrial or manufacturing environment.
• Root Cause Analysis experience.
• ISO and/or Quality Management System (QMS) experience.