Customer Care Agent

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Care Agent

Location(s): Atlanta, GA

Job Summary
We are seeking a resourceful, detail-oriented Customer Care Specialist to provide high-quality support to digital subscribers through phone, email, and live chat. The ideal candidate will have a customer-centric approach, excellent verbal and written communication skills, and the ability to identify root causes and guide customers through effective troubleshooting.

The role focuses on delivering exceptional customer experiences, resolving subscriber inquiries, supporting digital product usage, and promoting customer satisfaction and long-term retention.

Key Responsibilities

• Provide timely and professional customer support through phone, email, and live chat, emphasizing first-contact resolution and customer satisfaction.
• Evaluate customer inquiries, identify their needs, and provide accurate and effective solutions.
• Diagnose and troubleshoot technical and account-related issues, guiding customers through step-by-step resolutions.
• Educate subscribers about subscription features, benefits, and services to encourage engagement and retention.
• Stay informed about product features, services, and policy updates relevant to subscribers.
• Consistently meet or exceed performance metrics, including response times, resolution rates, quality assurance standards, and customer satisfaction scores.

Required Qualifications

• Excellent verbal and written communication skills, with strong telephone and email etiquette.
• Proven ability to build rapport and maintain positive customer relationships.
• Strong teamwork and interpersonal skills, with the ability to contribute to a collaborative work environment.
• Ability to work independently, exercise sound judgment, and demonstrate reliable follow-through.
• General troubleshooting knowledge of iOS, Android, macOS, and Windows platforms.
• Ability to apply sound judgment and deliver exceptional customer support.

Requirements

• High school diploma or GED equivalent.
• Minimum of 2 years of experience in a call center or customer-facing support role.
• Fluency in spoken and written English, with the ability to communicate professionally.
• Availability to work Monday through Friday, with occasional weekend support as required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.