Patient Accounts Specialist I - Pre Visit

Full time, evening shift position, Monday - Friday, 11:30am - 8:00pm

The Pre-visit team is responsible for providing a positive patient experience by contacting the patients prior to their visit in our facilities to advise of their estimated financial responsibility for the upcoming scheduled service. Once the patient is contacted, we complete pre-registration, pre-collect, check prior open balances and financial screening as appropriate. At time of contact for pre-collection, we offer agreeable payment plans, start the Medicaid application process and complete the financial assistance application if needed. We work closely with the Patient Advocates at each hospital to complete the Medicaid applications. We also work closely with Patient Access at all hospitals to collect the time-of-service payment and escalate any financial risk to review. Our goal is to make the patient's first MedStar Health experience their best experience.

Job Summary-Pre-registers and pre-collects for services designated CFC responsibility. Maintains a professional and courteous behavior to ensure a positive image within the community served and to promote customer satisfaction.

Minimal Qualifications
Education

• High School Diploma or GED required

Experience

• 1-2 years' Experience in patient accounting, accounts receivable or related healthcare field required or an equivalent combination of experience and college education in accounting, finance or healthcare administration

Knowledge Skills and Abilities

• • Detailed working knowledge and demonstrated proficiency in at least one specific payers application billing and/or collection process.
  • Requires basic working knowledge of UB04 and Explanation of Benefits (EOB).
  • Requires some knowledge of medical terminology and CPT/ICD-10 coding.
  • Excellent communication, analytical, interpersonal and organizational skills.
  • Proficient uses of hospital registration and/or billing systems and personal computers as well as Microsoft Excel and Word applications.
  • Ability to type 35 WPM.