New

Product Manager - AI & Digital Experience

Spectraforce Technologies

Aug 04, 2026
Role: Product Manager - AI & Digital Experience Duration: 4 Months with a potential for extension/conversion Work Location: Remote Project Focus AI-powered self-service chatbot solutions Contact center AI for real-time agent assistance AI-generated call summaries and customer interaction intelligence Digital customer experience optimization Job Summary Our client is seeking an experienced Product Manager to lead the strategy, execution, and optimization of AI-powered customer engagement solutions. This role will partner with business and technology leadership to shape intelligent digital experiences that improve customer satisfaction, increase operational efficiency, and drive measurable business outcomes. The Product Manager will own the vision and roadmap for AI-driven products, including: Customer-facing AI chatbots across digital and voice channels AI-powered agent assistance tools that provide real-time guidance, recommendations, and conversation support for customer service representatives This position requires a strategic product leader who can translate business needs into scalable AI-enabled solutions while collaborating across business, technology, UX, and operations teams. Key Responsibilities Lead large-scale digital transformation initiatives involving people, processes, and technology. Define product vision, strategy, roadmap, and business cases for AI-powered customer experience solutions. Gather business requirements and customer insights to identify product opportunities. Own and prioritize the product backlog based on business value and strategic objectives. Partner with executive leadership, business stakeholders, UX, engineering, and technology teams throughout the product lifecycle. Drive product execution from ideation through delivery and adoption. Establish KPIs and experience metrics to measure product success. Perform cost-benefit analyses and evaluate business impact of proposed initiatives. Manage project risks, dependencies, governance activities, and executive status reporting. Lead initiatives through governance and steering committee processes. Mentor junior product team members and contribute to product management best practices. Required Qualifications Experience 6+ years of Product Management or related experience. Bachelor's degree or equivalent professional experience. Product Management Experience managing products from strategy through delivery. Strong understanding of AI technologies and cloud-based solutions. Experience building and maintaining product roadmaps. Ability to define features, prioritize work, and align execution with business goals. Agile Delivery Experience delivering large, high-visibility initiatives. Strong Agile execution experience. Experience leading or partnering with Product Owners and Agile teams. Leadership & Collaboration Excellent stakeholder management and communication skills. Experience leading cross-functional teams. Comfortable navigating ambiguity and resolving complex issues. Strategic Thinking Ability to connect AI capabilities with measurable business outcomes. Data-driven decision making. Continuous improvement mindset. Adaptability & Resilience Experience working in fast-changing environments. Ability to manage competing priorities. Proven success delivering under pressure. Preferred Qualifications Healthcare industry experience. Experience with AI and Generative AI solutions. Experience with digital customer engagement and self-service platforms. Knowledge of SAFe Agile methodology. Product Management certification and/or Lean Six Sigma certification. Preferred Experience Healthcare domain Artificial Intelligence / Generative AI Digital customer experience Self-service platforms Contact Center technologies Position is offered by a no fee agency.