New

AV/IT Support Technician - Conference Room & AV Support

TEKsystems
$30.00 - $38.00 / hr
life insurance, sick time, 401(k), retirement plan

Jul 29, 2026
\AV/IT Support Technician - Conference Room & AV Support Location: Watertown, MA Schedule: Onsite - 5 Days per Week Start Date: ASAP Duration: 6-Month Contract-to-Hire Must Have * 1-3 years of Desktop Support, IT Support, or End User Support experience * Experience supporting conference room technology and video conferencing systems * Experience supporting Microsoft Teams Rooms, Zoom Rooms, or similar collaboration platforms * Strong customer service and white-glove support skills * Ability to troubleshoot technical issues in a fast-paced corporate environment Nice to Have * Crestron experience * CTS certification * Experience supporting executive users * Familiarity with Extron, QSC, Biamp, Poly, or Cisco collaboration technologies Overview A growing technology services organization is seeking an IT Support Technician - Conference Room & AV Support to provide white-glove technology support within a corporate office environment in Watertown, MA. This role is ideal for a desktop support professional who has experience supporting conference rooms, video conferencing technologies, and end users in a professional setting. The successful candidate will serve as a primary point of contact for technology support, ensuring employees have a seamless experience whether working at their desks, joining meetings, or utilizing collaboration spaces. Strong customer service skills, professionalism, and the ability to communicate effectively with users at all levels are critical to success in this role. Key Responsibilities * Provide onsite desktop and technology support for employees and end users * Troubleshoot laptops, desktops, monitors, peripherals, docking stations, and related hardware * Support conference rooms, meeting spaces, and collaboration technologies * Troubleshoot audiovisual systems including displays, cameras, microphones, speakers, and room control systems * Support Microsoft Teams Rooms, Zoom Rooms, and other conferencing platforms * Assist users with meeting launches, content sharing, wireless presentations, and video conferencing functionality * Perform daily conference room readiness checks and proactively address issues before meetings begin * Respond to technology support tickets and service requests in a timely manner * Escalate complex issues to appropriate support teams when necessary * Document incidents, resolutions, and recurring issues * Coordinate with internal teams and third-party vendors as needed * Deliver a high-touch, white-glove support experience for employees, visitors, and leadership teams Required Qualifications * 1-3 years of desktop support, IT support, help desk, or end-user support experience * Experience supporting conference room technology and video conferencing systems * Knowledge of Microsoft Windows operating systems and common desktop hardware * Experience troubleshooting audiovisual and collaboration technologies * Familiarity with Microsoft Teams Rooms, Zoom Rooms, or similar platforms * Strong customer service, communication, and problem-solving skills * Ability to prioritize multiple tasks and support requests effectively * Comfortable working directly with executives, employees, and visitors in a professional environment Preferred Qualifications * Experience with Crestron control systems and conference room technologies * Experience supporting Extron, QSC, Biamp, Poly, Cisco, or similar AV solutions * CTS certification or other AV-related certifications * Experience working in an enterprise corporate environment * Basic understanding of networking concepts related to AV and collaboration systems What We're Looking For We're looking for a dependable and customer-focused IT Support professional who enjoys working directly with end users and solving technology challenges. The ideal candidate has a strong desktop support foundation, experience troubleshooting conference room technology, and a passion for delivering exceptional customer service. Crestron experience is a significant plus but not required. Job Type & Location This is a Contract to Hire position based out of Watertown, MA. Pay and BenefitsThe pay range for this position is $30.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Watertown,MA. Application DeadlineThis position is anticipated to close on Aug 11, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.