IT Technician II

Job Summary:

The IT Technician II provides IT work unit activities, including setup and maintenance of desktop and /laptop PCs and Macs, printers, and peripherals, in accordance with established Office of Information Technology and CU Nursing Information Technology policies and procedures; problem diagnosis and resolution for computer software and hardware; assisting and educating end users regarding technology-related questions, problems, and policies.

Key Responsibilities:

Computer Support and Ticket Resolution (35%)

Resolve or facilitate resolution of end-user questions and issues by providing "best practice -and acceptable answers" solutions for desktop, laptop, network, hardware, and software problems, at the client level, for College of Nursing end users via telephone (using remote assistance), e-mail, or in-person.

Hardware and Software Support (25%)

Set up new and re-image existing Windows and MacOS desktops and laptops for clients and/or labs. This includes installing operating systems, configuring network printers, updating computer drivers, and other peripherals that may be required

Onboarding and Offboarding Users (10%)

Add/remove users to/from security and email groups via Active Directory (AD) and Office.365. This includes attending onboarding/offboarding meetings to know employees' statuses and working with OIT to create or archive the users' personal home drives, phone numbers, and mailboxes.

Coordinate with the Office of Technology (OIT) (5%)

Coordinate with the Office of Information Technology (OIT) staff to perform problem analysis and achieve resolution of problems in a timely manner, and when appropriate and required, escalate to appropriate OIT department personnel to assist in resolution. Perform preventative maintenance duties on technology-related equipment and facilities to assure superior/trouble-free functionality.

Assignment and Updating Zendesk Tickets (5%)

Assign tickets to other team members to spread workload evenly among users

Use provided issue tracking software (Zendesk), knowledgebase, and other resources to resolve and process requests for service, reviewing for accuracy and completeness; obtain additional information if necessary.

Work Location:

Hybrid - this role is eligible for a hybrid schedule of three (3) days per week on campus and as needed for in-person meetings.

Why Join Us:

CU Nursing is an amazing place to be. We have the distinct advantage of being a part of a huge medical campus with three incredible hospitals - the VA, the nationally ranked University of Colorado Hospital, and the Children's Hospital Colorado, where our nursing students and faculty learn every day. From our beginning 125 years ago as part of the School of Medicine at CU Boulder to our current home at the Anschutz Medical Campus, the college has been a recognized leader in nursing education (ranked #10 in online MS graduate programs by U.S. News & World Report 2023). Our faculty, students, and staff have been instrumental in shaping the profession of nursing and teaching the next generation of nurses while treating patients in our own nurse-led clinics. Be a part of an innovative, dynamic, diverse, and exciting workplace -- helping make great things happen. Join us in our quest to boldly transform health together.

Why work for the University?

• We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement Plans: State pension (PERA Defined Benefit) or 401(a) - Employer contributes between 10% and 21.5% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: Between 12/year and 24/year (maximum accrual between 192 hours and 384 hours) - specific amount depends on length of total State of Colorado service

• Sick Days: 10/year (360-hour maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours worked per week as minimum experience is calculated on a 40 hour/week basis.

Minimum Qualifications:

• One (1) year of experience in desktop support, or a technology support role.

Substitution: A combination of related education, formalized apprenticeship program, and/or certification will substitute for the required experience on a year-for-year basis.

Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience working in higher education or healthcare.

• Experience working with the Zendesk ticketing system.

• One (1) year of experience providing customer service via phone, email, and in-person.

• Experience supporting Microsoft Office products and Windows

• Experience Mac desktops and laptops, MacOS, and iOS.

• One (1) year of experience troubleshooting IT issues, such as for networks, printers, and/or similar.

Conditions of Employment:

Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Must be willing and able to lift up to sixty (60) pounds on an occasional basis.

Knowledge, Skills, and Abilities:

• Excellent written and oral communication skills.

• Ability to work well in a team environment.

• Ability to demonstrate initiative and be a self-starter/ self-motivated worker.

• Demonstrated willingness to learn.

• Windows knowledge.

• Zendesk knowledge.

• Mac OSX and iOS knowledge.

• Office 365 knowledge.

• Attention to detail.

How to Apply:

Questions should be directed to: College of Nursing Human Resources at CON.HR@ucdenver.edu

Application Materials Instructions:

APPLICATION DEADLINE: This announcement is open until August 7, 2026.

To apply, please submit the following materials to this posting:

• A cover letter and resume that specifically address the job requirements and outline your qualifications.

Special Instructions to Applicants

Classified Staff positions have specific application requirements:

• Submit all required documents indicated in this posting and include a current email address and phone number.
• Please address minimum qualifications, competencies, and preferred qualifications in your cover letter, as these, along with previous work experience, will be used in the assessment process.
• Click here to view Veteran and other General Information regarding Classified Staff positions: https://www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

For those who meet minimum qualifications, the comparative analysis process will include one or all of the following:

• Preferred Qualifications: Application Review based on the preferred qualifications listed in the posting.
• Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials. Note: Candidates are not physically present for this portion of the comparative analysis.
• Interviews based on the job requirements, preferred qualifications, and competencies listed in the posting.
• Candidates will be evaluated, scored, and ranked based on oral responses
• Interviews may be over the phone, videoconference, or in-person

You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above

Anticipated Pay Range:

The starting salary range for this position has been established as $4,278 to $4,916 per month ($51,340 to $59,000 per year).

This position is eligible for overtime compensation.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

If you have prior state-classified service in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024. For more information about the Step Pay Program, please visit the 2024 Step Pay Program for State of Colorado Employees | DHR.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.