IT - Technical Support - Junior

Job Description:

• This is a entry-level position with the Desktop Support group of Client, and will focus on providing real-time support for technology problems and fulfillment services (move, add, or change requests) for our Client internal customers.
• We are looking for an enthusiastic candidate who enjoys a fast paced environment, has great customer service skills and a "can-do" spirit.

What you'll do:

• Work with a team of Desktop Support technicians in one of the largest service centers at Client with over 6,000 users.
• System administration of Windows 10, Windows 11 and Mac OS X desktops and laptops.
• Provide hands on installation, troubleshooting and technology support for desktops, laptops, monitors and personal printers.
• Also required to provide phone support and remote assistance as needed.
• Deploy and reclaim computer equipment which includes maintaining asset management database with current status.
• Document work in various tools. (Remedy, Clarity)
• Provide excellent customer support to Client.

Required Skills:

• The successful candidate will have a Bachelor's degree in technology and/or a minimum 1-3 years' recent experience supporting technology in an enterprise-wide internal Service Center environment.
• A working knowledge of PC technical support of the Windows and Macintosh OS (Windows 10, Windows 11 and Mac OS X) is desired.
• Should demonstrate strong communication skills, including both written and verbal.