Technical Training Lead (ADI)

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Be the light tohelp uskeep our customers connected.If you are interested in a career and not just a position,Tampa Electricis the place to be!Tampa Electric offers competitive pay, acomprehensivebenefitspackageand opportunities for growth and development in a friendly and professional work environment.We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We're honored to serve approximately 780,000 customers across West Central Floridaand safely providethem with clean, affordable and reliable electricity. We've been doing it formore than 100 years, and there's so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutionsallwhile keepingtop-notchcustomer service at the center of all we do.

Tampa Electricis a subsidiary of Emera Inc., a family of energy companies which alsoincludes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available inall ofthese locations.

POSITION CONCEPT

The ADI Training Lead is responsible for assessing, planning, developing, implementing, and administering all training, knowledge transfer, and operational readiness activities for the Advanced Delivery Infrastructure (ADI) Program. This position leads the development of the post-go-live training and support operating model, ensures standardized training and documentation practices, and drives user readiness through structured learning, reinforcement, and sustainment strategies. The role manages training needs assessments, develops appropriate learning approaches, partners with business unit subject matter experts (SMEs), and coordinates training delivery across multiple workstreams. In addition, the position ensures operational documentation, job aids, and training materials remain current, accessible, and aligned with program governance and business requirements. This position is entrusted with effectively managing relationships across the business, Technology, PMO, Change Enablement, and external partners to ensure successful adoption and long-term program value.

PRIMARY DUTIES AND RESPONSIBILITIES

• Design, implement, and maintain the post-go-live training and support operating model, including sustainment processes, knowledge transfer activities, and continuous learning strategies.
• Own the end-to-end execution of ADI training initiatives, including training needs assessments, curriculum development, content delivery, completion tracking, and effectiveness measurement.
• Establish and maintain standardized training, operational, and knowledge transfer documentation, ensuring version control, governance compliance, and accessibility.
• Develop and manage training schedules, coordinate training logistics, manage enrollments, and align delivery activities with program timelines and deployment waves.
• Partner closely with business unit SMEs to capture operational knowledge, validate content, and ensure learning materials accurately reflect business processes and system functionality.
• Design and develop role-based training materials, job aids, and performance support tools that combine system, process, policy, and procedural content.
• Test and pilot training materials, facilitate train-the-trainer activities, and support instructors to ensure consistent and effective delivery.
• Support end-user readiness through reinforcement activities, post-training support, feedback collection, and continuous improvement efforts.
• Collaborate with Change Enablement, PMO, Technology, and business teams to ensure training deliverables align with overall program objectives and milestones.

RELATIONSHIPS

Key Internal: Builds strong relationships with ADI Program leadership, Change Enablement, PMO, Technology teams, Operations, frontline employees, and business unit SMEs. Interfaces with all levels of management and personnel supporting ADI implementation activities.

Key External: Collaborates with external vendors, training partners, consultants, and system providers to support training development, delivery, and adoption activities.

QUALIFICATIONS

Education Required: Two-year degree in Education, Training & Development, Organizational Development, Communications, Business, or related discipline from an accredited institution.

Experience Required: Minimum of six (6) years of training development, coordination, instructional design, knowledge transfer, or learning delivery experience within project or program environments.

Preferred: Experience supporting enterprise technology implementations, transformation programs, and post-implementation sustainment models. Familiarity with SCORM/xAPI standards and experience in designing, developing and evaluating courses using instructional systems (LMS).

Licenses/Certifications Preferred: Certification in instructional design, training development, change management, or related discipline.

KNOWLEDGE / SKILLS / ABILITIES (KSA)

Proven experience designing and delivering enterprise training programs. Strong curriculum development and documentation management skills. Excellent facilitation, coaching, and communication capabilities. Ability to translate complex business processes into structured learning solutions. Strong stakeholder engagement, consulting, and collaboration skills. Excellent organizational skills and attention to detail. Ability to manage multiple priorities, schedules, and deliverables simultaneously. Experience working with SMEs and cross-functional teams in transformation environments. Knowledge of adult learning theories (e.g., Kolb, Gagne, Bloom's Taxonomy, etc.) and instructional design principles.

JOB RELATED DIMENSIONS

Cultivates Innovation and Embraces Change
Takes Ownership and Acts with Integrity
Builds Strong Collaborative Relationships
Develops People and Teams
Thinks Strategically and Exercises Sound Judgment
Speaks up on Safety, Health and the Environment

WORK CONDITIONS

Hybrid work environment. Employees are expected to work both onsite and remotely based on business needs. Occasional travel, extended hours, deployment support activities, and storm restoration support may be required.

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to stormswill beconsidered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.