IT Applications Support Technician

Monroe

Wisconsin

Job Description

SC Data Center, Inc. is a rapidly evolving technology company supporting Colony Brands, Inc., one of North America's largest multi-channel direct-marketing companies. With roots dating back to 1926, we combine long-standing stability with a strong focus on innovation, collaboration, and community support.

We are seeking an Applications Support Technician to support third-party software applications that power our warehouse, fulfillment, supply chain, and logistics operations. In this role, you will work in a collaborative, Agile environment to troubleshoot issues, support end users, and ensure system reliability. You will serve as a key liaison between operations, IT, and external vendors-investigating incidents, resolving issues, and contributing to system improvements. Responsibilities also include supporting system testing, upgrades, and performance optimization. Experience with warehouse management systems (WMS), and logistics platforms: such as Infios (HighJump), e2open (BluJay/Kewill), Datex, or Acumatica is highly valued. The ideal candidate is detail-oriented, hands-on, and comfortable working in a fast-paced environment.

This role is ideal for an individual who enjoys solving complex business and technical problems. Successful candidates are naturally curious and enjoy tracing issues across multiple applications, databases, integrations, and business processes to determine root cause. They are comfortable working directly with warehouse operations, business users, vendors, and technical teams to identify solutions and improve processes.

Preferred Experience:
Warehouse Management Systems (WMS)
Enterprise Resource Planning (ERP) systems
System integrations, APIs, EDI, or data interfaces
Application support in a multi-system enterprise environment
SQL querying and data analysis
Supply chain, fulfillment, logistics, or distribution operations
Vendor relationship management
Business process analysis and requirements gathering
Technical Detective - An individual who enjoys researching issues, following data through multiple systems, analyzing logs and transactions, interviewing stakeholders, and determining the true root cause of business and technical problems.

This is an on-site role in Monroe, WI (Monday-Friday), with up to 15 work-from-home days per year and may include occasional after-hours or on-call support.

Qualifications

* At least an associate degree in Computer Sciences, Management Information Systems, or a related field
* 3+ years of related business experience
* A High-level of Structured Query Language (SQL) knowledge
* Experience with Warehouse Management Systems is preferred.
* You'll also need to be a team player with strong technical aptitude and a commitment to continuous learning.
* Must be willing to work outside of normal business hours as needed, as this position requires on-call availability as scheduled.
* Strong analytical and problem solving skills
* Strong communication skills

About Us

At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America's leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.

Benefits Details

SC Data Center is not just about growing our profits - We are about giving our employees the opportunity for growth and providing a better place to live and work. We also offer our employees many great rewards in addition to monetary compensation:

Job Category

IT

Employment Type

Regular/Full-Time