Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Facilities Manager

Transform at JLL as a Facilities Manager on a prominent Fortune 500 technology client account!

Location: New York, New York, 10016(SE of Madison Square Park)
Work Schedule: onsite, M-F 9-5 + occasional weekends
Reports to: Sr Facilities Manager
Estimated compensation for this position is: $120,000 - $130,000 annually

What this job involves:

As a Soft Services Facilities Manager at JLL, you'll be at the forefront of delivering exceptional workplace experiences by overseeing all non-technical facility services. This role puts you in charge of ensuring our clients' environments are clean, welcoming, and operationally excellent every single day. You'll manage critical soft services including cleaning, catering, reception, mail services, waste management, and landscaping-orchestrating multiple service providers and internal teams to create spaces where people genuinely want to work. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this position allows you to make a tangible impact on workplace quality and user satisfaction. You'll be responsible for budget management, vendor relationships, compliance oversight, and continuous service improvement initiatives. We embrace more innovative ways of working, and you'll have the opportunity to implement creative solutions that elevate service delivery while managing costs effectively. This is more than facilities management-it's about creating environments that support productivity, wellbeing, and exceptional client experiences.

What your day-to-day will look like:

• Manage and coordinate all soft services operations including cleaning, catering, reception, security, mail room, waste management, and grounds maintenance across assigned facilities
• Oversee vendor performance and service level agreements, conducting regular quality audits and implementing corrective actions to ensure consistent service excellence
• Develop and manage operational budgets, track expenses, identify cost-saving opportunities, and provide regular financial reporting to stakeholders
• Lead and support soft services teams, fostering a culture of collaboration and accountability while ensuring adequate staffing levels and training programs
• Conduct regular facility inspections and client engagement meetings to assess service quality, gather feedback, and proactively address concerns before they escalate
• Ensure full compliance with health and safety regulations, environmental standards, and company policies across all soft services functions
• Coordinate with hard services teams and other stakeholders to deliver integrated facility solutions and seamless service delivery
• Drive continuous improvement initiatives by analyzing service metrics, identifying trends, and implementing innovative solutions that enhance operational efficiency
• Respond to emergencies and service disruptions with calm professionalism, mobilizing resources quickly to minimize impact on building occupants

Required qualifications:

• Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or related field, or equivalent practical experience
• Minimum 5 years of experience managing soft services operations in commercial, corporate, or multi-tenant environments
• Proven track record of vendor management, contract negotiation, and service level agreement oversight
• Strong financial acumen with demonstrated experience in budget development, cost control, and financial reporting
• Comprehensive knowledge of health and safety regulations, environmental compliance, and industry best practices for soft services
• Excellent leadership and people management skills with the ability to motivate diverse teams and service providers
• Exceptional communication and interpersonal abilities, with experience building strong client relationships and managing stakeholder expectations
• Proficiency in facilities management software systems, Microsoft Office Suite, and data analysis tools

Preferred qualifications:

• Professional certification such as Certified Facility Manager (CFM), Facilities Management Professional (FMP), or equivalent industry credential
• Experience with sustainability initiatives, waste reduction programs, and green building operations
• Background in hospitality, customer service, or workplace experience roles that emphasize user-centric service delivery
• Familiarity with IWMS (Integrated Workplace Management Systems) platforms and building management technologies
• Demonstrated experience implementing process improvements and operational innovations that deliver measurable results
• Multi-site facilities management experience with the ability to oversee geographically dispersed locations

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

#FMjobs

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.