New

Manager, Receiving Team

Macy's
$56,280.00 - $93,720.00 / yr
paid time off, paid holidays, tuition reimbursement, 401(k)
United States, New York, New York
Jun 20, 2026
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Receiving Team supports the store by driving sales, productivity, safety, and profitability across all receiving activities, ensuring execution of best practices, strengthening merchandising and sales partnerships, and developing and training the support team. What You Will Do Sales * Lead, execute, and monitor inbound and outbound receiving processes to company standards, including dock security, inbound DC trailer processing, merchandise floor-readiness, direct-to-store shipments, supply and fixture deliveries, recycling, and backhaul trailers. * Partner with merchandising, sales, and security leaders to ensure accurate, efficient, and safe receiving operations. * Use tools and analyze data to forecast workload and allocate resources effectively. * Process softline and hardline inventory accurately and on schedule. * Coordinate merchandise and fixture deliveries with merchandising partners. * Complete RTVs, salvages, and make-and-breaks within required timelines. * Track and communicate productivity standards and results; identify improvement opportunities. * Ensure team adherence to all procedures, policies, exposure standards, safety protocols, and shortage awareness practices. Customer * Model exceptional service and guide the support team to deliver a strong shopping experience. * Coach, motivate, and develop associates to maximize performance and efficiency. * Maintain high customer readiness standards, ensuring a clean and organized receiving area and stockroom. * Communicate store and company objectives clearly so leaders and associates remain aligned and informed. People * Recruit, select, and train high-performing, results-oriented support associates. * Address associate concerns fairly and consistently, aligned with company values. * Manage performance proactively; resolve issues promptly and administer Responsibility-Based Performance as needed. * Use the review process to support employee development, advancement, and succession planning. * Support sustainability efforts by ensuring timely recycling backhauls and shipments. * Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. * In addition to the essential duties mentioned above, other duties may be assigned. Skills You Will Need Operational Execution: Ability to lead and execute end-to-end receiving processes, ensuring compliance with company standards across inbound, outbound, and inventory workflows. Workload Planning & Resource Allocation: Skill in forecasting volume, prioritizing tasks, and deploying resources to meet productivity and service goals. Process & Productivity Management: Capability to monitor performance metrics, communicate standards, and drive continuous improvement in efficiency and throughput. Inventory & Accuracy Management: Expertise in processing and managing softline and hardline inventory with precision, including exception handling (RTVs, salvage, make-and-break). Cross-Functional Partnership: Ability to build strong relationships with merchandising, sales, and security teams to ensure aligned and effective operations. Safety & Compliance Leadership: Commitment to enforcing safety protocols, shortage awareness, and operational policies to minimize risk and maintain compliance. Team Leadership & Development: Proven ability to coach, motivate, and develop associates to enhance performance, engagement, and capability. Communication & Influence: Strong verbal and written communication skills, with the ability to clearly convey expectations and influence stakeholders at all levels. Problem Solving & Decision Making: Ability to anticipate issues, remove obstacles, and make timely, sound decisions in a fast-paced environment. Organization & Time Management: Strong prioritization and time management skills to balance competing demands and meet deadlines. Systems & Tools Proficiency: Ability to leverage workload systems and operational tools to manage execution and track results effectively. Integrity & Professional Standards: Demonstrated commitment to acting with accountability, fairness, and alignment to company values. Who You Are * Candidates with a High School diploma or equivalent are encouraged to apply. 1-3 years of operations or merchandising retail management required. * This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. * Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: * Merchandise discounts * Performance-based incentives * Annual merit review * Employee Assistance Program with mental health counseling and legal/financial advice * Tuition reimbursement Access the full menu of benefits offerings [here](https://employeeconnection.net/CareerSiteMedia/2024_2025_Professional_BAAG_Macys_Bloomingdales.pdf). About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.