New 
Assistant Front Office Manager
 Omni Hotels & Resorts | |
65000-67000
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 United States, Texas, Dallas | |
| 555 South Lamar Street (Show on map) | |
 Jun 19, 2026 | |
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Overview:
The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours. Responsibilities: * Handle all training with associates to ensure Omni Standards. * Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning. * Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. * Be very familiar with the hotel computer system for training maintenance and trouble shooting. * Complete weekly supply inventories to ensure adequate pars of such. * Complete rate discrepancy report and make needed changes. * Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. * Prepare group information sheets. * Complete check-out with balance report. * Complete credit check daily. * Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. * Assure knowledge and training of Marketing Programs of company and hotel. * Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced. Qualifications: * Previous luxury hotel experience is preferred. * Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. * Ability to stand for the entire scheduled shift. * Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. * Knowledge of Property Management Systems and related computer programs * Strong knowledge of Microsoft Office Software. | |