Ecommerce, Digital Growth Manager

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at https://www.crisis24.com/careers

Location: Annapolis, MD preferred; open to remote candidates based in the United States.

About One Call Now

One Call Now by Crisis24 is a leading SaaS mass notification platform serving schools, nonprofits, faith-based organizations, and SMBs. As we evolve toward a true e-commerce and product-led growth model, we are focused on building a scalable, self-service customer experience that drives acquisition, conversion, and long-term customer value.

E-Commerce & Digital Growth Manager (B2C/DTC Transformation)

We're hiring an E-Commerce & Digital Growth Manager to lead and execute key components of our transformation to a scalable B2C/DTC, self-service growth model.

Not optimization-build new capabilities and lead transformation. This role owns the full digital funnel (acquisition conversion retention renewal) and is accountable for driving digital revenue, improving LTV, and reducing reliance on manual sales.

You'll design and scale a frictionless e-commerce experience, partnering cross-functionally to deliver a high-performing, digital-first growth engine.

What You'll Work On

• Lead shift to self-service, e-commerce-led revenue
• Own the end-to-end digital funnel
• Drive conversion, CAC efficiency, and retention
• Build checkout, onboarding, and lifecycle journeys
• Run A/B testing and growth experiments
• Partner across Marketing, Product, and Engineering

What You Bring

• Experience scaling B2C/DTC or self-service SaaS models
• Track record in digital growth and transformation
• Data-driven, execution-focused, builder mindset

Success =

• Self-service becomes a meaningful revenue channel
• Gains in conversion, retention, and LTV
• Reduced reliance on manual sales and support

Salary Range: $100,000 - $118,000 annually, commensurate with experience and qualifications

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.