Manager, Operations Initiatives - Client Onboarding

What is the opportunity?

This role offers a strategic position within RBC Operations where you will serve as a key driver of organizational change and improvement. You will lead cross-functional initiatives that enhance productivity, efficiency, and service delivery across the Operations department. Working collaboratively with internal teams, senior management, and external vendors, you will have the opportunity to influence how RBC operates at a fundamental level. This is an ideal role for someone who thrives in complex environments, enjoys problem-solving, and wants to make a tangible impact on business outcomes through project leadership, business analysis, and strategic vendor management.

What will you do?

• Project Leadership:Oversee design, development, and implementation of Operations initiatives; manage project scope, resources, and timelines; develop proposals and work plans
• Stakeholder Communication:Maintain regular dialogue with management, vendors, and internal/external stakeholders throughout project lifecycles
• Business Analysis:Conduct requirements analysis, cost-benefit assessments, and process improvement recommendations using industry-standard tools
• Risk Management:Identify, analyze, and monitor risks; ensure compliance with regulatory and firm frameworks
• Quality Assurance:Design tracking and reporting mechanisms; develop vendor scorecards; establish quality standards across departments
• Training & Development:Provide coaching, mentoring, and training to department managers and Operations staff
• Process Support:Partner with department managers to resolve issues and facilitate knowledge transfer across Operations

What do you need to succeed?

Must-have

• Strong business analysis skills with proficiency in industry-standard tools
• Excellent stakeholder management and cross-functional collaboration abilities
• Vendor management experience and risk analysis capabilities
• Knowledge of Operations processes and service delivery frameworks
• Understanding of regulatory, compliance, and internal RBC frameworks

Nice-to-have

• Familiarity with RBC's specific systems, processes, or organizational structure
• Experience with training and mentoring programs
• Knowledge of industry best practices and emerging operational trends
• Technical expertise in tools such as Access Database, SQL, JSON, Excel, and Visual Basic

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $70,000 - $130,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.