Clinical Informatics Manager

Scope of Work

The Manager, Clinical Informatics develops, organizes, directs, evaluates, and promotes informatics functions and initiatives in implementing and utilizing the Electronic Health Record (EHR) technology to improve the quality and accessibility of healthcare, increase clinician EHR efficiencies, designing and validating clinical databases, creating procedures to handle data management, data entry and processing, including electronic health record transfers and maintenance, increase patient participation and satisfaction, improve the accuracy of diagnoses and health outcomes, and to realize efficiencies and costs savings (e.g., streamlined coding and billing procedures). This includes implementing EHR technology, monitoring of EHR procedures, assisting with business process redesign, ensuring data quality, facilitating compliance with EHR regulations, resolving data discrepancies,

The Manager, Clinical Informatics works in collaboration with department leadership to develop departmental goals and objectives, performance, and production standards to assure quality. This role serves as a liaison between Corewell Health clinicians, Digital Services leadership, clinical leadership, and practice and hospital group operations/clinical standards. The Manager, Clinical Informatics creates a climate of effective collaboration, communication, and cooperation among a variety of disciplines, departments, and roles (i.e. clinical, quality, nursing, pharmacy). This role promotes a model of continuous learning through participation in education, consultation, role modeling and research.

Essential Functions

• Plans, directs, and evaluates the work of all direct reports.

• Works in collaboration with department leadership to develop departmental goals and objectives, performance, production standards to assure quality, and to inspire a culture that fosters and celebrates performance excellence particularly in care, practice, service, and operational indicators. Champions an atmosphere exemplifying transformational care and service outcomes to internal and external customers. Creates an expectation that staff become involved in committees, projects and continuous improvement activities. Holds staff accountable for high performance against job descriptions, policies, procedures, controls and processes, as well as corporate and divisional guidelines.

• Responsible for the retention of talent in a demanding technology and clinical care focused environment. This includes developing an understanding of what encourages retention in each individual, and its application, using creative, approved methods (i.e. flexible work schedule, educational opportunities, etc.) that promote the appropriate work/life balance, while first ensuring agreed upon services levels are being met. Mentors, coaches, and develops staff, and acts as a role model and resource.

• Creates a climate of effective collaboration, communication, and cooperation among a variety of disciplines, departments, and roles (i.e. clinical, quality, nursing, pharmacy). Leverages emerging communication and change management methods to collaborate with physicians, advanced practice providers, leaders and other stakeholders.

• Acts as a customer advocate and provides ongoing communication with service line leaders, medical directors, staff and multidisciplinary teams (i.e. IS, Communications) regarding customer, staff, management, quality care issues, departmental goals, specific physician concerns.

• Coordinates educational content and training to internal and external physicians, their staff, members of the Corewell Health team, and members of the medical staff, super users and other clinical support leaders.

• Provide development consultation to help reach organizational goals, comply with state and federal standards, develop effective management systems, and resolve problems. This includes working collaboratively and effectively with operational and medical leadership, multiple disciplines, quality, system performance improvement teams, and committees to plan and implement changes in organizations; facilitating problem-solving processes (e.g., identifying issues and outlining action plans); and assisting leaders with planning and assessments.

• Acts as a mentor related to open/direct communication and fosters team building. Provides leadership in a manner that is culturally sensitive and preserves autonomy, dignity and rights of patient's, families and staff.

Qualifications

• Bachelor's Degree Bachelor's in Business, Marketing, Healthcare or related field. Required

• Master's Degree Master's in Business, Marketing, Healthcare or related field. Preferred

• 3 years of relevant experience of supervisory, management, or project leadership experience. Required

• Background in informatics. Required

• Healthcare experience working with clinicians as a consultant or educator. Required

• Background in change management, process improvement and project management. Preferred

• Implementing electronic medical records in an ambulatory or hospital setting. Preferred

• 5 years of relevant experience managing teams with disparate roles and focuses, and in directing the work of others. Preferred

• CRT-EPIC Clinical Informaticist Certification - Epic Clinical Informatics within 1 Year. Required

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.