New 
Veterans Services Officer (PDF)
 Town of Lexington | |
 United States, Massachusetts, Lexington | |
| 1625 Massachusetts Avenue (Show on map) | |
 May 08, 2026 | |
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EMPLOYMENT OPPORTUNITY
Town of Lexington We are currently accepting applications for the part-time (18 hours per week) position. Veterans Services Officer Human Services Department Hourly Range: $30.47 - $34.72 Non-Benefited The REQUIRED Town of Lexington application form, a cover letter, and resume must be received in the Town's Human Resource Department. This position will remain open until filled GENERAL SUMMARY: Summary Assists the Veterans Services District Director in providing State and Federal services, benefits and activities to eligible Veterans and their families. Performs all other related work, as required. Essential Functions The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. * Meets with Veterans and families to discuss personal and family's financial situations and to determine qualifications for Chapter 115 benefits. Compiles documentation. Verifies qualifying application data. Approves and submits applications to the Executive Office of Veteran Services. Administers benefits for qualified customers. * Retains certification for Veteran Service Officer by successful completion of test. * Provides intake and assessment assistance for Veterans Services Program in Lexington and Bedford. * Conducts home visits in Lexington and Bedford with homebound Veterans and their families. * Assists the Veterans Services District Director in creating reports on program activities. Delete Ensures maintenance of files, records, and financial data regarding Veterans. * Collaborates with the Patriotic Holiday Committee in Bedford, and local Veterans groups to coordinate Veterans' participation, including, Veterans' Day Parade, Memorial Day celebrations, and Patriot's Day events. * Coordinates with Department of Public Works the decoration of Veterans' grave sites at cemeteries in Lexington and Bedford. * Remains current on veteran benefits. Participates in trainings, conferences, workshops, and meetings on Veterans' Services. * Coordinates weekly food deliveries to homebound Veterans. * Performs other similar or related duties, as required or as situation dictates. Supervision Supervision Scope: Performs varied and responsible functions requiring a specialized working knowledge of Veterans Services and departmental operations and the exercise of judgment and initiative, particularly in situations not clearly defined by precedent or established procedures. Supervision Received: Works under the broad supervision of the Veterans Services District Director, setting and following department rules, regulations and policies. Duties require the ability to plan and perform operations and independently complete tasks, according to prescribed time schedules. Supervision Given: None. Recommended Minimum Qualifications Education, Training and Experience College degree or equivalent plus (two) 2 years of increasingly responsible human services experience or an equivalent combination of education, training, and experience are required. Computer literacy is required. Special Requirements: Must be a veteran of the United States armed services as specified by the Massachusetts Department of Veterans' Services. Valid Massachusetts Driver's License is required. Must have access to a personal vehicle for travel between the Towns and home visits to Veterans. Knowledge: Knowledge of business letter writing and basic report preparation techniques. Knowledge of English usage, spelling, grammar and punctuation. Knowledge of principles and procedures of filing. Knowledge of principles and practices of municipal budget preparation and administration. Knowledge of basic accounting and purchasing processes. Advanced knowledge of techniques of social services programs. Knowledge of Federal, State, and local laws, codes, and regulations related to Veteran's services. Knowledge and skill with principles and practices of record keeping. Knowledge of administrative office practices and procedures. Knowledge of town government. Ability: Ability to communicate clearly and concisely, both orally and in writing. Ability to interact appropriately and tactfully with customers. Ability to maintain detailed and accurate records. Ability to explain Department regulations, policies, and procedures. Ability to work independently in the absence of supervision. Ability to set and follow detailed timetables. Ability to multi-task. Ability to maintain confidentiality. Ability to perform administrative services. Ability to coordinate multiple tasks and projects. Ability to perform basic financial tasks. Ability to use good judgment and to take the initiative. Ability to maintain effective work relationships. Ability to manage an environment which involves close contact with the public. Ability to manage discord and disagreement from customers. Skills: Proficient customer service and organization skills. Proficient written and verbal communication skills. Proficient computer skills with MS Office Suite applications. Proficient skill with new and existing computers and software applications supporting departmental operations. Proficient skills with report generation. Job Environment * Work is performed in office environment with moderate noise levels, and with frequent interruptions. Work is subject to fluctuations, and administrative deadlines. Employee works weekend day and evenings, and weekday evenings. * Operates computer, printer, telephone, copier, facsimile machine, postage machine, safe, and all other standard office equipment. * The employee has frequent contact with federal agencies, town department staff, Lexington based businesses, state organizations and Officials, surrounding towns and cities, committees, boards, consultants, the public, and residents. * The employee has access to confidential information. * Errors could result in delays or loss of service, monetary loss, and legal ramifications. Physical Requirements The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to communicate, or hear, sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally lift and/or move objects weighing up to 30 pounds. Close, distance, color, peripheral vision and depth perception are required. Vision and hearing at or correctable to normal ranges is necessary. This position requires the ability to operate a keyboard at efficient speed and to operate a motor vehicle. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change. Pay Equity/Equal Opportunity/Americans with Disabilities Act Employer APPLICATION PROCESS All applicants are required to complete a Town application form. Resumes may be attached to the application form as additional information, but cannot serve as a substitute for completing the required application form. After the deadline all applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application. Individuals who need accommodations in order to participate in this process should contact the Human Resources Department Questions regarding this hiring process should be addressed to: Human Resources Department, Town of Lexington, Email: jobs@lexingtonma.gov, Phone # (781) 698-4590 1625 Massachusetts Avenue, Lexington, MA 02420 | |