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Desktop Support Technician II

Spectraforce Technologies
United States, Louisiana, Shreveport
May 06, 2026
Job Title - Desktop Support Technician II Duration - 6 months Location: Shreveport, LA 71129 Shift: M-F 8 am-5 pm Notes: Background, Drug, and Citizenship screening requirements: Per Federal Law, Marijuana is part of the drug screening process and not permitted even if authorized locally. Travel will be required from June 1st through June 12th for training - onsite in Schenectady, NY - New hire will travel to NY for onsite training and return to start on June 15th at customer location - should be willing to travel for the 2 weeks for training. Is this position remote or in person? In person What will the primary day-to-day responsibilities entail for this person? See Job Description below What are the TOP 2 required skills that candidates must have? Deskside Support, and Customer Service Will there be OC (on call)? No Will there be shift differentials? No How many overall years of experience should this person have? Candidates should have 3-6 years' experience supporting PC Hardware and software. Do they need any specific certifications or education? No If contract to hire what is the conversion rate? N/A How many miles per day will the contractor be driving? None, all support is onsite at the location for the client What radius range should candidates be located from the job location? Within 30 min max drive distance How soon will the candidate review and interviews start? ASAP Do you have upcoming vacations or time out of the office? Yes, May 13 through May 18th - another manager will manage interviews while I am out. Job Description: Candidates should have 3-6 years' experience supporting PC Hardware and software. Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users. PC Hardware and software IMAC project work. Newly acquired company by our customer is being transitioned which involves PC imaging / setting up / deployment / SNOW for asset tracking - some basic troubleshooting during deployment - should have good customer facing skills and good understanding of desktop support for imaging / deploying / troubleshooting PC's Comfortability providing hands & feet support for Server and Network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve. Represents Client in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or requests for information.