New

Sr. Customer Care Specialist

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Portland
May 05, 2026
Sr. Customer Care Specialist Are you a customer service pro who thrives in fastpaced, multichannel environments and loves solving problems while supporting others? We are looking for a Sr. Customer Care Specialist who brings confidence, leadership, and a passion for outstanding customer experiences. How You'll Make a Difference * Deliver exceptional customer support across multiple channels while balancing customer satisfaction and company net revenue * Confidently handle first- and secondlevel escalations, demonstrating strong ownership with minimal need for escalation support * Act as a trusted resource for team members-providing guidance, answering questions, and supporting daily operations * Proactively share employee and customerfacing feedback with leadership and training teams, helping improve processes and practices * Partner with leadership to continually grow your knowledge and skills while supporting your own career development * Contribute to department projects and initiatives that drive team success * Take on additional duties as assigned What You Bring to the Team You Are: * Positive, collaborative, and committed to open communication across teams and departments * Skilled in effective telephone and chat customer service techniques * Calm and professional-even when interacting with frustrated or unhappy customers * Comfortable troubleshooting, solving problems, and making sound decisions in real time You Have: * 3+ years of related experience * Strong experience with Excel, Microsoft Office, and customer service platforms * Retail industry experience with a strong customer service foundation * The ability to consistently meet chat concurrency expectations * Excellent organizational and prioritization skills, with the ability to manage multiple tasks * Proven success working under pressure in a fastpaced environment * Flexibility to work shifts that may include nights, weekends, and holidays to support business needs #centralpriority26 Job Type & LocationThis is a Contract position based out of Portland, OR. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Portland,OR. Application DeadlineThis position is anticipated to close on May 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.