Senior Vice President, IT Delivery Services

Job Summary

The Senior Vice President, IT Delivery Services, working at the direction of the Chief Information Officer (CIO), provides enterprise leadership and owns assigned areas of the enterprise IT delivery portfolio across complex technology initiatives, involving multi-disciplinary teams and cross business unit interactions. As a member of the Senior IT Leadership Team, this role helps develop, execute, and oversee both short-term and long-term IT strategy, ensuring alignment with the organization's strategic priorities, business needs, and desired outcomes.

This role is accountable for enterprise delivery outcomes, including value realization, operational impact, and adoption of delivered solutions.

The Senior Vice President, IT Delivery Services provides enterprise-wide oversight of delivery execution and portfolio prioritization across the initiative lifecycle, from design to deployment and ongoing support. This role is responsible for proactively managing risks, dependencies, and blockers to ensure seamless delivery. The SVP must have a strong understanding of project management, application development, infrastructure, data management and governance, information security, quality assurance, and enterprise architecture and collaborates effectively with these teams to support planning and execution.

The Senior Vice President, IT Delivery Services owns and evolves delivery governance frameworks, prioritization processes, and execution standards to ensure consistent, scalable, and high-quality delivery across the organization.

The Senior Vice President, IT Delivery Services serves as the lead IT on the Nationwide Multistate Licensing System (NMLS) and State Examination System (SES) responsible for delivery ownership, planning and coordination, risk and issue management, process and execution management and release and deployment coordination. This role ensures alignment of delivery priorities with enterprise strategy, capacity, and funding decisions in partnership with the CIO and business leadership.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

Organizational Leadership & Strategy:

• Member of the Senior Leadership Team (SLT) - The SLT is a group of peers with individual leadership roles at CSBS and a commitment to working across business units to achieve organizational goals.SLT members collaborate to ensure priorities and resources are aligned to successfully implement CSBS strategies. They are responsible for delivering on those strategies while also demonstrating our values (VIBE) to reinforce a positive and collaborative CSBS culture.
• People Manager - At CSBS, people managers lead and engage staff to maximize organizational performance. Understanding and implementing the organization's strategies, people managers lead their teams through change with a focus on CSBS' mission and vision and a commitment to our VIBE. People managers actively participate in the growth and development of their teams - delegating responsibility effectively and providing timely and actionable feedback on performance. Responsible for planning and organizing their team's activity, people managers are also responsible for creating a positive employee experience while developing high-performing and innovative teams.
• Own assigned areas within the enterprise IT delivery portfolio, including prioritization, sequencing, and tradeoff decisions aligned to strategic objectives and resource capacity.
• Work closely with the CIO to define and refine both strategic and tactical direction for the IT business unit, ensuring alignment with enterprise priorities, business objectives, and long-term growth initiatives, while translating strategy into actionable plans and measurable outcomes.
• Drive delivery outcomes, including business value realization, operational effectiveness, and adoption of delivered solutions.

Technology Strategy, Architecture & Technical Leadership:

• Translate business needs into effective, sustainable technology solutions in partnership with stakeholders.
• Partner with IT SLT to ensure alignment of all initiatives with target-state architecture, standards, and long-term roadmaps.
• Collaborate across infrastructure, security, data, and enterprise architecture domains to deliver cohesive, interoperable solutions.
• Influence IT direction through contributions to technology strategy, including platform decisions, modernization efforts, and investment planning.
• Provide technical leadership ensuring solutions are scalable, secure, and maintainable.
• Evaluate emerging technologies and trends to support practical, value-driven innovation.
• Promote IT principles, processes and best practices across teams.
• Drive standardization, reuse, and reduction of technical debt while enabling innovation.
• Ensure compliance with enterprise security, data governance, and risk management standards.

Governance, Standards & Delivery Oversight:

• Own and evolve IT delivery governance, including decision frameworks, prioritization processes, and execution standards.
• Establish and enforce enterprise standards for delivery reporting, transparency, and decision support to enable informed leadership decisions.

• Establish core delivery practices to increase the effectiveness of CSBS's ability to deliver IT projects, applications, and systems.
• Contribute to the maturity of the CSBS delivery lifecycles, including the PMLC, SDLC, STLC, and ITL processes.

Execution, Integration & Operational Delivery:

• Develop strategies, manage, and track activities to integrate cross-team efforts and facilitate alignment between team projects; coordinate dependencies across teams, systems, and vendors.
• Collaborate with key stakeholders to understand requirements, goals, and success measures, and ensure delivery meets their needs.
• Connect across business units to eliminate siloed thinking, enable cross-functional engagement, and openly share knowledge.

Technology Enablement & Innovation:

• Ensure delivery capabilities and frameworks support the integration of AI and advanced technologies in a scalable, secure, and operationally effective manner.

• Drive continuous improvement in delivery capabilities to enhance speed, quality, and adaptability.

Vendor, Financial & Operational Management:

• Oversee and manage vendor performance to ensure quality and accountability, including setting expectations, monitoring deliverables, addressing issues promptly, and maintaining strong working relationships.

• Establish and ensure compliance with IT vendor management policies and processes; identify outsourcing needs; and oversee relationships with vendors and contractors providing business support.
• Manage technology contracts for IT services, licenses, renewals, recompetes and other needs.

• Oversee budget tracking for IT projects and supporting platform and software costs.
• Define metrics and analyze data to develop technology delivery optimization strategies.

Talent & Team Leadership:

• Build and develop a high-performing delivery organization, including leadership capability, workforce planning, and talent strategy.
• Mentor and support staff in career development.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

Education and Experience

• B.S. / B.A. degree or equivalent required.
• Post-graduate degree preferred.
• At least 15 years of program and project management experience, with at least 10 years managing complex system integration programs.
• Demonstrated experience leading enterprise-scale IT delivery portfolios, including prioritization, funding alignment, and cross-functional execution.
• Previous experience in a leadership position, including building and leading high-performing teams, mentoring, and managing schedules and deliverables.
• Work experience with Government Regulatory, Self-Regulatory Agencies such as FINRA, and Financial Services Companies preferred.
• Work experience supporting a System Development Life Cycle (SDLC).

Requirements

• Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.
• Must be eligible to obtain or currently possess a U.S. Government clearance at the Public Trust (NACI) moderate level or higher.
• Must be an authorized United States citizen.

Knowledge, Skills, and Abilities

• Demonstrated leadership and relationship management skills, with the ability to drive outcomes through influence, alignment, and strong cross-functional partnerships.
• Expert knowledge of IT delivery governance, portfolio management, and enterprise execution models, with the ability to scale delivery practices across complex organizations.
• Strong business and strategic acumen, including experience aligning technology delivery to enterprise priorities, operational goals, and long-term growth strategies.
• Demonstrated expertise in program and project management, risk management, operations management, cost management, governance, outsourcing, and budgeting.
• Working knowledge of modern technology environments, including cloud computing, agile methodologies, business intelligence, and analytics.
• Ability to evaluate and integrate complex technical and business information to inform decision-making and drive execution.
• Demonstrated ability to synthesize large volumes of data into clear insights, implications, and actionable recommendations.
• Highly collaborative, with strong self-awareness and the ability to effectively navigate organizational dynamics.
• Ability to operate at both a strategic and operational level, balancing enterprise priorities with execution realities.
• Demonstrated ability to handle sensitive organizational and business information with a high degree of discretion and judgment.
• Strong executive communication skills, including the ability to present complex concepts clearly and effectively to all levels of the organization.
• Strong presentation and stakeholder-facing skills, including the ability to analyze and communicate technology strategies, risks, and tradeoffs.
• Strong financial and operational management skills, including cost estimation, budgeting, and resource planning.

Values Instilled Behaviors for Excellence (VIBE)

At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds!

Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together!

Leadership Competency Model

At CSBS, we believe in leadership at every level, empowering all employees, regardless of role, to take initiative, inspire others, and drive progress. Our five core competencies are Leading Change and Transformation, Leading Others, Results Focused, Business Intelligence, and Collaborative Partnering to provide a framework for professional growth while ensuring accountability in our performance.

Leading Change and Transformation means embracing innovation and adaptability to drive continuous improvement. Leading Others is about guiding, mentoring, and influencing colleagues to move our mission forward. A Results-Focused mindset ensures we meet our goals with efficiency and impact. Business Intelligence allows employees to make informed, strategic decisions based on data and industry insights. Finally, Collaborative Partnering fosters teamwork and strong relationships to achieve shared success.

This competency model not only supports individual growth and development but also strengthens CSBS as we evolve into a more agile and innovative organization. Here, leadership isn't just a title, it's a mindset that moves us forward together.

Working Conditions

• General office.
• Occasional travel outside Washington D.C. area (1-3 days per quarter).

This job description should not be construed to imply that these requirements are the only standards for the position. Incumbents will follow any other instructions and perform any other related duties as may be required. CSBS has the right to revise this job description at any time. CSBS is an "at will" employer and as such, neither this job description nor your signature constitutes any form of contractual arrangement between you and CSBS.