New

Customer Service Lead

Meijer
parental leave
United States, Indiana, Zionsville
Apr 10, 2026
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! As a Customer Service Lead at Meijer, you set the tone for exceptional guest experiences. You'll guide frontend team members, support daily operations, and ensure every guest leaves feeling valued. This is a handson leadership role perfect for someone who thrives in a fastpaced environment and enjoys coaching others. What you'll be doing: Lead, coach, and support front end team members to deliver outstanding service Serve as a go to resource for resolving guest concerns with professionalism and care Oversee front end operations including checkouts, service desk, and guest flow Maintain a clean, organized, and welcoming service environment Support scheduling, training, and performance expectations for team members Ensure compliance with Meijer policies, safety standards, and cash handling procedures Collaborate with store leadership to improve processes and elevate the guest experience What You Bring with You (Qualifications): Passion for customer service with total engagement that conveys approachability to customers and fellow team members. Initiates interactions with customers and peers. Excellent verbal and written communication Retail or other customer service experience preferred Creative thinking skills Ability to influence others Ability to quickly build rapport and gain customer confidence to create repeat business Ability to lift, carry, push, pull, bend and twist while handling product Experience executing plans Positive influence to create a strong team environment. A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.