Tax Examiner 1

Are you looking to join a professional team that provides valuable tax services to the citizens of Pennsylvania? The Department of Revenue is seeking a Tax Examiner 1 to join a team of tax professionals in the Bureau of Registration and Taxpayer Management, Account Maintenance Section. In this role, you will learn to examine business tax accounts and associated tax documents, complete work items involving duplicate customer accounts, update demographics, and modify customer accounts to allow returns and payments to be posted accurately. Expand your career with on-the-job training and opportunities for advancement with our team!

As a Tax Examiner 1, you will learn to navigate myPath to assist taxpayers in creating login credentials for the purpose of registering for business tax accounts, filing returns and payments, inputting customer information, and resetting passwords. You will use various systems to research and analyze customer information to complete work tasks. Some duties include correcting registration errors, updating demographics, and maintaining complex tax accounts, ensuring licenses and certificates have been issued correctly and in a timely manner. Additional responsibilities include:

• Retrieve and examine various business tax suspensions, Individual Returns, and Business Returns
• Create tax profiles and expectations for various suspended returns or payments
• Examine and generate customer filing obligations while determining the correct filing frequency.
• Initiate transfer payments and returns from one customer to another within the PATH system
• Respond to customers' inquiries by telephone, email, fax, or MyPath online request.
• Maintain knowledge of the Commonwealth tax laws, regulations, procedures, and policies
• Be mindful of internal controls and risk management when changes are made to a process.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of general office work; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must have customer service experience.
• You must have experience handling incoming/outgoing phone calls.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
  

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.