Salesforce Platform Mgr

Purpose and Scope

The Salesforce Platform Manager owns and operates Tolmar's Salesforce.com CRM environment, serving as the central point of accountability for platform health, data integrity, and feature development. This role supports Tolmar's commercial organization primarily field sales, sales leadership, and marketing by ensuring the CRM evolves alongside business needs. They have a combination of deep Salesforce technical expertise with a track record of strong business partnership, acting as both system administrator and strategic collaborator.

Essential Duties & Responsibilities

Sales & Marketing Support

• Coordinate with sales leadership to modify sales team structure, onboard and offboard sales representatives, update accounts and contacts, and enhance salesforce objects and classes to meet evolving business needs.
• Train and coach sales representatives on Tolmar's salesforce.com system, reviewing key functionality so they can use the system effectively on their first day in the field
• Design and optimize page layouts and salesforce.com reporting based on field feedback to reduce administrative burden, and improve efficiency in call logging
• Build and maintain dashboards and scheduled reports for sales leadership and marketing, ensuring stakeholders have timely visibility into pipeline activity, call metrics, and territory performance

Territory Alignment & Account Ownership

• Implement zip code based and account-based alignments in salesforce.com, based on requirements and rules shared by analytics and sales leadership
• Work with commercial analytics team and field sales to ensure all contacts and accounts align with best available information from our commercial datasets as well as field intelligence

Account & Contact Data Management

• Manage external data matching and reconciliation processes to ensure accurate linkage between CRM records and enterprise data sources
• Govern record type usage, lifecycle states, and account hierarchies to ensure data consistency and usability
• Define and implement de-duplication and merge rules using external identifiers, address normalization, and business logic to maintain a single source of truth for accounts
• Oversee ongoing data quality monitoring, identifying and resolving inconsistencies across accounts, HCPs, and affiliations

Integration & Vendor Management

• Coordinate with IT and analytics teams on integration between Salesforce.com and adjacent systems (e.g., data warehouses, MDM platforms, marketing automation tools, or third-party data providers)
• Manage relationships with Salesforce support, AppExchange product vendors, and implementation partners as needed to resolve issues and evaluate new capabilities
• Monitor integration health and troubleshoot data flow issues between Salesforce.com and connected systems

System Maintenance & Documentation

• Build and maintain scalable automation using Flow and Apex to support ownership assignment, data updates, and business processes
• Translate business requirements into standardized, reusable automation patterns across business units, and troubleshoot existing automation to improve performance and maintainability
• Maintain comprehensive documentation of system configuration, automation logic, data flows, and integration points
• Manage sandbox environments, coordinate deployments, and follow change management best practices to minimize disruption to production users
• Perform various other duties as assigned.

Core Values

This position is expected to operate within the framework of Tolmar's Core Values:

• Center on People: We commit to support the wellbeing of our patients and treat our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together with an enterprise-wide mindset that lifts the whole organization.
• Are Proactive & Agile: We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.
• Act Ethically: We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace.
• Constantly Improve: We are committed to a proactive, collaborative effort to enhance our products, systems, processes, and services by reducing waste, increasing efficiency, and improving quality. We strive to be innovative, embracing calculated risk taking that drives better ways of working.
• Are Accountable: We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future.

Knowledge, Skills & Abilities

• Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
• Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
• Collaborate with cross-functional teams to build sustainable applications, i.e. sales, marketing and analytics.
• An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
• Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical internal and external stakeholders
• Ability to grasp the requirements of clients from diverse sectors and translate those demands into a compelling vision and roadmap for our clients.
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)
• Strong communication skills, with proven track record translating business requirements into technical salesforce.com solutions

Education & Experience

• Bachelor's degree in information technology, computer science, or another quantitative field
• 5+ years of experience working in salesforce.com administration, preferably in life sciences
• Strong proficiency with Sales Cloud, flows, apex classes, lightning components, and custom objects
• Certifications: Platform Administrator Required, Developer 1 and App Builder would be a plus

Working Conditions

• Office environment; requiring sitting and standing.

Compensation

Tolmar compensation programs are focused on equitable, fair pay practices, including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidate's qualifications and experience.

The pay range for this position at commencement of employment is expected to be between $100,000 and $125,000 however, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to, geographical location, experience level, knowledge, skills, and abilities.

About Tolmar

Tolmar is proud to have earned a reputation for performance and innovation. Through a progressive company culture, Tolmar has established a legacy as a trusted name in the research, development and manufacturing of high quality topical products used in dermatology, and extended release dosing forms for products commonly used in urology and oncology. Founded in 2006, we are a private company known internationally for our advanced drug delivery capabilities and our unmatched commitment to our partners, and to the patients and provider communities we serve.

Since our inception, Tolmar has produced 22 marketed products supported by 5 New Drug Applications (NDAs) and 17 Abbreviated New Drug Applications (ANDAs) across urology and oncology, and dermatology. With more products forthcoming, our dedicated pipeline reflects Tolmar's future-focused approach.

Tolmar offers exciting opportunities that will leverage your abilities, expand your skills, and reward your contributions in an atmosphere that encourages both personal and professional growth. Additionally, Tolmar offers competitive compensation and excellent benefits, including:

• Competitive and inclusive medical, dental, and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• HSA through our HDHP
• CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage
• Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9%
• Tolmar-paid Life, LTD, and STD insurance coverages, as well as voluntary benefit options
• Employee Assistance Plan, Legal Guidance, and Funeral Planning & Concierge Services
• Adoption and family-planning benefits, Fertility and Family Forming Benefits
• Generous paid time off, including:
• Vacation, sick time, and holidays
• Volunteer time to participate in your community
• Discretionary year-end shutdown

We provide a positive work environment designed around the philosophy of mutual respect and the challenge and rewards of contributing to the continued success of our organization. Tolmar is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.