Operations Intern

Please Note: The anticipated start date for this position is mid-May

Celebrate Life, the Southworth Way

The Company: Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits: We are proud of our "family company" roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us! The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us! At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a driver of our success.

The Opportunity: We are seeking a motivated and detail-oriented Operations Intern to assist the Director of Food & Beverage in supporting the daily operations and large-scale experiences of the Club.

This internship offers a structured, hands-on opportunity to gain exposure to private club leadership, operational strategy, and event execution. The selected candidate will develop practical management skills while contributing to the seamless delivery of exceptional member experiences.

Duties and Functions

• Operational Coordination: Assist with completing daily operational checklists and conducting readiness audits. They will review event timelines, facilitate effective cross-department communication, and support the planning and execution of club-wide events.
• Systems & Process Management: Will have the opportunity to observe how scheduling systems and labor forecasting are managed, assist in updating standard operating procedure (SOP) documents, and participate in operational meetings and leadership briefings. Additionally, they will learn the fundamentals of budget tracking and cost management.
• Member Experience Flow: Evaluate service touchpoints and the overall member journey, help identify operational bottlenecks, and contribute to tracking feedback and implementing service improvement initiatives.
• Golf & Event Operations: Assist with tournament logistics and registration, support the operational setup for major club events, and coordinate with various departments to ensure smooth execution.
• Administrative & Data Support: Will track daily metrics such as attendance, revenue, and labor, assist with compiling weekly operational reports, and supervise the coordination and documentation of vendor activities.

Internship Learning Plan & Development Goals

• Week 1-2: Club Immersion
  
  
  
  • Introduction to private club operations model.
  • Shadow department heads.
  • Review organizational structure and SOPs.
  
  
  
  
• Week 3-6: Cross-Department Integration
  
  
  
  • Participate in operations meetings.
  • Assist in managing event logistics and execution.
  • Support audit of service standards.
  • Gain exposure to financial performance tracking.
  
  
  
  
• Week 7-9: Independent Initiative
  
  
  
  • Conduct an operational efficiency review.
  • Present recommendations for process improvement.
  • Assist in the coordination for one club event.
  
  
  
  
• Week 10: Final Week & Strategic Presentation
  
  
  
  • Deliver Operations Capstone Project.
  • Present findings to the leadership team.
  • Complete career pathway discussion and exit interview.
  
  
  
  

Qualifications Standards

• Currently pursuing a degree in Hospitality Management, Business, Sports Management, or a related field.
• Strong analytical and organizational skills.
• Professional communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrates a strong commitment to leadership and operational management.

This internship provides hands-on exposure to luxury private club operations within a high-end hospitality environment. Students will gain practical experience in leadership, service strategy, and operational coordination while contributing meaningfully to the Club's daily success.

If you are interested in building a career in hospitality management or private club leadership, this internship offers a strong foundation for your professional growth.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.