Student and Administrative Support Specialist, Embry-Riddle Language Institute

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university.

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

The Embry-Riddle Language Institute (ERLI) is seeking a Student and Administrative Support Specialist to support daily office operations and provide student services. This position works closely with the ERLI Director, faculty, and international students and plays an important role in maintaining efficient program operations.

Position Overview

This position serves as the main point of contact for ERLI students on non-academic matters and provides administrative support for the department. The role requires strong written and verbal communication skills to interact with a wide range of stakeholders, including students, university personnel, sponsoring agencies, and external entities.

Key Responsibilities

Office and Administrative Support (Primary Focus)

• Manage daily operations of the ERLI office
• Respond to emails, phone calls, and in-person inquiries
• Manage and maintain student records, attendance tracking, and internal systems
• Compose professional and confidential correspondence to students, university departments, external partners, and foreign government agencies
• Prepare departmental documents and communications
• Schedule meetings, coordinate travel, and assist with events
• Coordinate student worker hiring, onboarding, and supervision processes
• Manage purchasing and ordering through Workday and maintain related records
• Update and maintain the ERLI website and assist with newsletters and communications
• Coordinate with campus offices such as ISSS and International Admissions

Student Support

• Assist current students with non-academic questions and refer to campus resources
• Provide guidance to prospective students on admissions and related processes
• Help organize and deliver student orientations and presentations, in-person and virtually
• Develop and support student activities and programming
• Serve as a point of contact between students and university offices

Program Support (USA College Prep Academies)

• Assist with program logistics, communication, and scheduling
• Help manage applications, participant communication, and records
• Support program delivery, including virtual and in-person activities

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Compensation
The expected hourly rate for this position is up to is $19.22. The final offer will consider the candidate's skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Required Education and Qualifications:

• Flexible and adaptable when working with individuals from diverse cultural backgrounds and varying English proficiency levels
• Detail-oriented and professional
• Ability to work independently and reliably
• Excellent written and verbal communication skills, including the ability to communicate effectively with individuals across organizational levels and with non-native English speakers
• Strong proficiency with Microsoft Office Suite, particularly Excel
• Basic understanding of office equipment
• Basic understanding of clerical procedures and systems such as recordkeeping and filing
• Ability to organize and prioritize tasks
• Ability to learn departmental processes, policies, and relevant regulations quickly

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience
• Experience in administrative support, student services, or higher education preferred

Preferred Qualifications

• Experience studying or living abroad
• Ability to speak a second language

Additional Information

• Some evening or weekend work may be required during program periods

Application Information

Review of applications will begin immediately and will continue until the position is filled. To be considered, please submit a resume and a cover letter describing how your previous experience has prepared you for success in this role.

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number ___________. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.