Rehab Support Coordinator - 138762

Join our team at the Koman Outpatient Pavilion, an 8,000 square foot, state of the art rehabilitation center featuring advanced technology and comprehensive outpatient therapy services. Under general supervision, the Rehab Support Coordinator provides both administrative and clinical support for Physical Therapy, Occupational Therapy, and Speech Therapy programs. This hybrid role combines responsibilities of a Rehabilitation Aide with those of a Front Desk/Call Center Patient Access Representative to ensure coordinated patient care, efficient operations, and exceptional service delivery. We seek a dependable, patient centered teammate who excels at accurate scheduling/registration, adapts quickly to evolving workflows (including contactless check in), and collaborates effectively across clinical and administrative teams.

This position serves as the entry and check in liaison for the rehabilitation department, welcoming patients and assisting them through contactless check in procedures. This position supports patients in navigating digital tools, verifies appointment readiness, and ensures a smooth and efficient arrival experience. The role requires a welcoming demeanor, strong customer service orientation, and the ability to assist patients of varying technology comfort levels.Major areas of responsibility include patient scheduling, registration, insurance verification, referral and authorization management, work queue completion, clinical support tasks, and patient communication across multiple platforms. The incumbent must be adaptable and open to innovative administrative workflow changes, contributing to process improvement initiatives supporting modernization and patient access optimization.

The position interacts with diverse adult and geriatric patient populations, with occasional pediatric and adolescent patients. The incumbent participates in performance improvement initiatives, staff meetings, in service training, and departmental development activities. Demonstrates alignment with UC San Diego Health's core values.

ESSENTIAL FUNCTIONS

Patient Access, Check In & Customer Service

• Serves as the front end liaison for patient arrival, facilitating contactless check in and ensuring visit readiness.
• Provides high quality customer service by responding to patient inquiries and appointment requests.
• Completes accurate registration, demographic verification, insurance eligibility, authorizations, referrals, and financial documentation in accordance with UCSD Health standards.
• Processes and prioritizes therapy referrals based on clinical information and departmental workflows.
• Utilizes EPIC (Cadence and related modules) to input, update, and communicate patient information and medical messages.
• Maintains a welcoming environment and assists patients with technology or workflow changes.

Rehabilitation Aide Support

• Assists PT, OT, and SLP staff with selected patient care activities under direct supervision.
• Supports patient ambulation and safe movement within the clinic.
• Prepares, cleans, and maintains treatment areas, equipment, and supplies.
• Assists with return to work and return to sport program support and provides clerical assistance as needed.
• Ensures clinical spaces and materials remain organized and operationally ready.

Department & Program Support

• Participates in training, in services, workflow innovation, and performance improvement initiatives.
• Demonstrates adaptability to evolving administrative and clinical processes.
• Represents the department professionally to patients, families, staff, and external partners.
• Performs other related duties as assigned

• Three (3) years of related experience to include call center, front desk, patient access or high-volume customer service environment where prioritizing, multitasking and customer satisfaction is at the forefront.
• Demonstrated problem solving skills.
• Ability to multitask across multiple systems and work effectively in high volume environments.
• Excellent written and verbal communication skills.
• Skills, knowledge, and abilities necessary to perform both administrative and clinical support duties.
• Professionalism, accountability, reliability, and commitment to service excellence.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace