Analyst, Transportation Operations

Your Opportunity as the Analyst, Transportation Operations

The Transportation Analyst - Operations is responsible for monitoring intransit shipments, resolving delivery exceptions, and ensuring timely communication and recovery when transportation plans do not execute as expected. This role is focused on reactive operational support, customer service, and issue resolution across the transportation network.

This position plays a key role in protecting service performance and customer experience by quickly identifying issues, coordinating corrective actions, and escalating risks appropriately.

Location: Orrville, Corporate Offices

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

Track & Trace / Shipment Monitoring

• Monitor open shipments to identify late, atrisk, or failed pickups and deliveries

• Investigate shipment issues by working directly with carriers, sites, and internal partners

• Provide timely status updates and visibility to stakeholders impacted by transportation disruptions

• Ensure shipment milestones and exceptions are accurately documented in the TMS

Exception Management & Issue Resolution

• Resolve transportation exceptions such as missed pickups, late deliveries, appointment changes, and carrier issues

• Coordinate corrective actions with carriers, warehouses, customer teams, and internal partners

• Follow established escalation protocols for highrisk or unresolved transportation issues

• Support recovery actions to minimize service failures, penalties, or customer impact

• Independently authorize incremental transportation spend (e.g. hot swaps, expedites, spot market, etc.) when appropriate to protect on-time delivery (service metrics)

Limited Load Tendering Support

• Perform limited load tendering in support of recovery scenarios (e.g., retendering loads after rejection or failure) and offline shipments

• Execute load coverage actions only when required to resolve active exceptions

• Coordinate closely with planningfocused analysts to ensure alignment to transportation plans

Service Performance & Documentation

• Document transportation issues, root causes, and resolutions to support performance reporting

• Identify recurring issues and provide input to planning and performance teams for preventive action

• Support servicefocused KPIs such as ontime delivery, penalty fee mitigation, exception frequency, and response time

What we are looking for:

Minimum Requirements:

• Bachelor's degree

• At least 1 year Transportation or other Supply Chain experience

• Communication skills (written and verbal)

• Problem Solving and analytic skills

• Time management skills

• Ability to work in a large team

Additional skills and experience that we think would make someone successful in this role:

• Experience in a 3PL or CPG transportation organization

• JMS experience

• Existing experience utilizing Microsoft Office Tools

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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