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SHIFT: Day (United States of America)
Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.
A Brief Overview
This role is human factors engineer trained with a deep skill set and knowledge of human factors science and corresponding framework and methodology. This position will provide human factors and human systems design expertise to support a broad, diverse portfolio of initiatives (Clinical and non-Clinical).
This position requires specialized understanding of the body of knowledge, methods, and skills related to human factors engineering and/or human centered systems design. The ideal candidate must be detailed, action, solution and results oriented, and must demonstrate innovation, foresight and mature judgment in supporting components of both small and large scale projects.
What you will do
- Effort - The expectation is that time spent on projects will be:
- 80% Tactical (performing and owning technical aspects of a project)
- 10% Strategic (Planning and Guidance)
- 10% Transferring Knowledge (Teaching, Coaching and Mentoring)
- 1. Technical - Human Factors
- o Support large scale human factors projects and independently lead small scale human factors projects including usability testing, developing study protocols, quantitative and qualitative data collection, data analysis, and preparation of technical reports.
- o Support ergonomics and using human factors science, recommend changes that will improve overall system performance, and improve health information technology (HIT).
- o Support the body of human factors expertise for enterprise-wide, strategic initiatives projects; build effective relationships that allow her/him to navigate culture and build credibility in a way that respects organizational values; and support development of organizational strategies that enhance growth and improvement.
- o Assist clinicians, clinical leaders and administrators to manage and understand human factors measures and to use quantitative and qualitative data analysis to drive fact-based decision making.
- 2. Technical - Change Management - Support work in a variety of clinical/business settings to orchestrate effective individual and organizational effectiveness, including:
- o Assessing human systems to gather information about factors such as satisfaction, conflict, confusion, interest.
- o Strategizing with team members to determine activities or interventions to create change in a human system.
- o Effectively engaging employees in an open dialogue and other activities to address resistance and build commitment to change
- o Developing communications strategies to support change
- 3. Technical - Team Facilitation
- o Effectively works with and facilitates small-scale teams with clearly defined roles and responsibilities.
- o Supports effective sponsorship and process ownership (Accountability)
- o Manages dysfunctional team behaviors when observed
- 4. Building Organization Capability
- o Supports the human factors program development at CHOP, including: demonstrate concrete value/impact provided by human factors; ensure connections to the performance improvement team; support for building capability throughout CHOP; and overall, advance the impact of human factors, human systems thinking, and patient safety at CHOP.
- o Supports integration of human factors engineering with the Improvement team and CHOP improvement framework
- o Participates in and supports external dissemination of program initiatives including peer-reviewed publication of results.
- 5. Patient Safety/Accreditation/Regulatory
- o Active support of RCAs and ACAs and resulting action items
- o Partnership with patient safety team in investigations, interviews, and system improvement recommendations and projects
- o Supports regulatory and accreditation activities, including participation in Joint Commission and Department of Health surveys and accreditation readiness
- o Works with leaders and staff to integrate Safety Behaviors for Error Prevention into one's work.
- o Acts as an organizational patient safety champion, and as a working member of the patient safety and quality improvement leadership of the organization, supports patient safety concepts and methods and high reliability principles.
Education Qualifications
- Master's Degree Required
- Doctorate in human factors engineering, industrial/systems engineering or similar field of study Preferred
Experience Qualifications
- At least three (3) years of human factors systems/engineering related experience Required
Skills and Abilities
- Advanced proficiency with office software (Microsoft) including spreadsheet, presentation and diagramming/visual planning software (Excel, PowerPoint, Visio)
- Advanced proficiency with computer programming language or analytical programming language (SAS, R, etc)
- Advanced proficiency with usability evaluations and human factors simulations
- Advanced proficiency with databases and related tools
- Advanced knowledge of human factors science, theories, models, methods, design and analysis
- Advanced knowledge of human factors usability, data collection, and analysis
- Excellent verbal and written communications skills
- Excellent interpersonal skills
- Excellent time management skills
- Excellent organizational skills
- Excellent analytical skills
- Excellent critical thinking / problem-solving skills
- Ability to work independently with minimal supervision
- Ability to gather, analyze and make recommendations/decisions based on data
- Ability to convey complex or technical information in an easy-to-understand manner
- Ability to collaborate with stakeholders at all levels
- Ability to be flexible and adaptable to change
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.
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SALARY RANGE:
$98,820.00 - $126,000.00 Annually
Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. ------------------- At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.
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Children's Hospital of Philadelphia
$98,820.00 - $126,000.00 Annually
Mar 21, 2026