Description
Position Summary
The Financial Counselor provides financial counseling and related administrative support for Outpatient Rehabilitation Services. This role is responsible for ensuring accurate financial clearance and registration processes, assisting patients with billing and insurance-related inquiries, and supporting clinic operations as needed.
Essential Duties and Responsibilities
- Perform financial counseling functions for outpatient rehabilitation services, including financial clearance and financial screening.
- Register patients accurately and efficiently, ensuring complete and compliant documentation.
- Process insurance authorizations and verify coverage requirements in coordination with third-party payors.
- Respond to walk-in patient billing inquiries and provide clear explanations regarding financial responsibility and insurance coverage.
- Provide cost estimates for services to be rendered and advise patients on meeting third-party payor requirements.
- Serve as a liaison between patients, providers, and internal hospital departments to facilitate smooth access to care.
- Act as a backup for front office operations, including patient scheduling and check-in activities.
- Float to outpatient rehabilitation clinics as operational needs require.
Compensation
- Salary Range: $30.36 - $43.49 per hour
Qualifications
Qualifications
- Proficiency with basic computer applications, including Microsoft Excel, Word, and Outlook.
- Ability to perform basic arithmetic operations, including addition, subtraction, and calculation of rates and percentages.
- Working knowledge of encounter registration processes, including financial class codes.
- Ability to work effectively in fast-paced, distracting, and high-pressure environments while maintaining focus, flexibility, and accuracy with minimal supervision.
- Strong organizational skills with the ability to prioritize tasks amid fluctuating demands and workloads.
- Reading comprehension skills sufficient to understand intake forms, therapist and patient instructions, and hospital policies written in standard English.
- Ability to work independently and follow through on assignments with minimal direction.
- Manual dexterity and physical ability to perform essential job duties, including operating a computer and using a telephone headset.
- Strong interpersonal and communication skills, with the ability to interact effectively with patients and staff from diverse cultural and socioeconomic backgrounds.
- Demonstrated ability to work collaboratively as part of a multidisciplinary team, including sharing knowledge, providing and receiving feedback, taking initiative, and contributing to problem-solving efforts.
- Working knowledge of insurance products including HMOs, PPOs, and insurance contracting.
- Experience obtaining insurance benefits, eligibility verification, and authorizations, as well as providing financial counseling and financial screening.
- Ability to serve as a liaison between patients, physicians' offices, and other hospital departments.
- Ability to perform job responsibilities effectively despite frequent interruptions and competing priorities.
- Working knowledge of physical therapy treatments and related medical terminology.
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University of California - Los Angeles Health
Mar 20, 2026