National Director of Operations, Hospitality

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we're the experts!

The LAZ Hospitality Services team is a unique team within LAZ Parking dedicated to growth of all kinds through operational and financial excellence. The Hospitality Services team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

• Location: remote position with up to 50-60% travel required. This may include task force visits of up to two weeks (maybe longer under extenuating circumstances).

The Spirit of the Position:

The National Director of Operations, Hospitality, is a strategic leader responsible for overseeing financial and operational performance across LAZ Parking's national hospitality portfolio (more than 4,000 employees). This role supports the Vice President, of Hospitality in driving company initiatives, developing talent, and ensuring exceptional service delivery across all hotel locations nationwide. The position requires a servant leadership mindset, strong operational acumen, a natural curiosity of continuous improvement, and the ability to travel extensively.

Critical Skills

• Significant knowledge and/or experience of the Hotel business or Hotel Parking business.
• The ability to navigate multiple people and personalities with flexibility, from employees, clients to regional LAZ leadership.
• Prioritizes accountability for themselves and others.

Responsibilities:

Talent + Team Development

• Recruit, onboard, and support candidates for key hospitality roles.
• Identify and develop high-potential talent to drive organizational growth.
• Facilitate training and create learning opportunities for hospitality leaders.
• Foster a culture of collaboration, coaching, and continuous improvement.
• Demonstrate strong customer service and interpersonal skills.
• Lead with empathy, encourage open dialogue, and promote resilience in overcoming challenges.

• Seek and create an environment of open idea-sharing and creative problem- solving.

Product + Operations

• Build and maintain client relationships to support business retention.
• Oversee hotel location operations nationwide, executing strategic initiatives and supporting teams in achieving annual and periodic goals aligned with LAZ Parking's culture.
• Travel to various regions to implement action items, remediate underperforming locations, and ensure operational excellence.
• Ensure compliance with client contractual agreements and serve as a liaison to parking patrons and stakeholders across multiple regions.
• Monitor and respond to service metrics (e.g., LAZ Service Shopper Reports) to drive performance and customer satisfaction.
• Lead initiatives related to compliance, audits, claims, safety, and financial tracking and reporting.
• Conduct financial underwriting and budgeting across multiple properties, maximizing revenue and managing expenses.
• Analyze hotel-specific financial activity and provide actionable insights to improve profitability.
• Review and edit hospitality-related contracts and participate in hotel associations as directed.

Requirements:

• Valid driver's license required.

Education:

• Bachelor's Degree or equivalent work experience required.

Experience:

• 5+ years Management experience.

• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
• Experience managing multi-site and state portfolios is preferred.
• Previous experience working in fast-paced environment with high customer expectations.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to stand, walk and run for extended periods of time.
• Ability to lift, push and pull at least 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.