New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Plymouth
Mar 19, 2026
Customer Service Representative (Call Center) Position Overview We are seeking a reliable and detailoriented Customer Service Representative to support a highvolume call center environment. In this role, you will handle inbound calls and followup outreach related to prior authorizations, general inquiries, and confidential information. Success in this position requires strong customer service skills, accuracy, and the ability to navigate multiple systems efficiently. Key Responsibilities * Handle a high volume of inbound customer calls and some followup calls * Answer questions related to prior authorizations, general inquiries, and confidential account information * Provide excellent customer service with a high level of attention to detail * Accurately enter and update customer information in multiple systems * Utilize several programs and tools simultaneously to track interactions and document communication * Meet established performance metrics for quality and accuracy * Manage approximately 50-100 calls per day, depending on call complexity Required Qualifications * Minimum 1 year of recent call center experience (within the last 2-3 years) * Experience in a highvolume call center environment * Stable work history with at least 1 year of tenure in previous roles * Typing speed of 30 WPM or higher * Strong computer skills and ability to navigate multiple systems simultaneously * Ability to handle confidential information professionally Skills & Competencies * Strong verbal communication and active listening skills * Attention to detail and accuracy in documentation * Ability to work efficiently in a fastpaced environment * Dependable, consistent, and professional work ethic PreEmployment Assessments Candidates must successfully complete the following assessments: * Typing Test (OneSpace Version): Minimum 30 WPM * Call Center Telephone Skills Assessment: Minimum score of 75% Experience Level Entry to MidLevel (1+ year call center experience required) Job Type & LocationThis is a Contract to Hire position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Plymouth,MI. Application DeadlineThis position is anticipated to close on Mar 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.