New

Client Management Consultant

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Quincy
Mar 18, 2026
Client Management Consultant (CMC) Location:, Quincy, MA Level: Entry-Level Work Model: Hybrid (onsite Tuesday-Thursday) Role Overview The Client Management Consultant serves as the primary point of contact for clients, ensuring a seamless, world-class travel experience. CMCs manage client communications, coordinate flight logistics, and deliver exceptional service. Key Responsibilities * Deliver high-touch service via phone, email, and text * Gather and input flight itinerary details into internal systems * Coordinate with internal teams (Flight Planning, Flight Management) * Arrange catering and ground transportation * Resolve client issues with ownership and creativity * Communicate effectively with clients, vendors, and management * Perform additional duties and projects as assigned Required Skills * Exceptional communication skills (verbal and written) * Customer service excellence * Multitasking and attention to detail * Emotional intelligence * Flexibility and adaptability * Proficiency in Microsoft Office * Ability to handle confidential information * Creative problem-solving * Team collaboration Qualifications * Bachelor's degree preferred OR 2+ years of customer service/call center experience * Aviation, hospitality, or luxury service experience is a plus * Comfortable working nights, weekends, and holidays * Strong understanding of professional environments Training & Development Classroom Training (5 weeks) * Monday-Friday, typically 9:00 AM-5:00 PM * Focus: systems and tools, client communication protocols, flight booking processes, service standards Mentorship Phase (4-5 weeks) * One-on-one mentoring with experienced CMCs * Hands-on practice with real client scenarios * Ongoing feedback and performance coaching Schedule Details * Work Week: Sunday-Wednesday OR Wednesday-Saturday (4 days on, 3 days off) * Shift Assignment: Based on business need after mentorship period * Shift Range: Earliest start 6:00 AM; latest end 9:00 PM * Swing Shift Option: 2:00 PM-12:00 AM or 4:00 PM-2:00 AM (can be requested as preference) Job Type & LocationThis is a Contract to Hire position based out of Quincy, MA. Pay and BenefitsThe pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Quincy,MA. Application DeadlineThis position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.