Telecommunications Technician

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

Now is your chance to join Maricopa County's Enterprise Technology and Innovation (ETI) as a Telecommunications Technician!

As a key member of the Maricopa County family, this position provides Network Operation Center (NOC) services including Layer 1 and technical support, site surveys, installation, configuration, replacement, maintenance, and monitoring of network devices supporting the County's converged data and voice network. This role is responsible for physical layer troubleshooting, hardware lifecycle support, and ensuring proper deployment of network infrastructure at County facilities. This position escalates complex routing, switching, wireless, and security issues to Network Engineering team.

NOTE: The position participates in a 24 x 7 on-call rotation for incidents that occur outside of normal work hours.

About Us

Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Office of Enterprise Technology!

We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance, with hybrid and alternative work schedule options

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County's Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• Three years of experience with the following:

  • Wide and local area networks including experience with common-carrier data network

  • Network technologies including VLANs, NAT, DHCP, DNS, OSPF/BGP, QoS, and VoIP

• One year of experience with the following:

  • Ticketing systems (ServiceNow, Remedy, etc.)

  • Security integrations including 802.1X, RADIUS, guest access, and endpoint considerations

  • Troubleshooting tools including packet capture, spectrum analysis, controller logs, and flow analysis

  • Wireless network environments including controllers, standards, frequency bands and components

  • Layer 1 infrastructure

• Associate's degree in Computer Science, Data Networking, Engineering, or a closely related field

• A combination of post-secondary education and/or job-related experience may substitute for the required education on a year-for-year basis.

We Also Value

• Experience utilizing network management tools such as Solar Winds and Cisco Catalyst Center

• Experience in an on-call rotation

• Change management participation

• CNA certification

Job Contributions

• Provides technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies

• Interacts with customers (end users) as a primary point of contact for the network operations team

• Prioritizes, triages, and assigns tickets that were routed to the network operations team for resolution

• Implements automated scripts, workflows, and processes for network configuration, monitoring, and management

• Collaborates with network engineers and IT teams to identify automation opportunities and streamline network operations

• Participates in network infrastructure projects, providing automation expertise and support as needed

• Monitors network automation systems and tools and ensure smooth operation of automated processes

• Updates automation workflows, procedures, and best practices for knowledge sharing and training purposes

Working Conditions

• Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Machines, Tools, Equipment, Software, and Hardware

• Cisco Catalyst switches (9200, 9300, 9400, 9500 series)

• Cisco Nexus switches (data center environments)

• Cisco ISR/ASR routers

• Cisco Wireless LAN Controllers (9800 series)

• Cisco Access Points

• Network rack and cabinet systems

• Patch panels and fiber distribution panels

• UPS systems

• SolarWinds Network Performance Monitor

• Cisco Catalyst Center

• Cisco Prime

• ServiceNow

• Syslog servers

• SNMP monitoring tools

• NetFlow analyzers

• IPAM systems

• Network protocol analyzers (Wireshark)

• Cable testers

• Fiber light meters

• Tone generator and probe

• Fluke network testers

• Laptop with console access (USB-to-serial adapters)

Protective Equipment Required

• Infrequently, the following might be required:

  • Anti-static wrist strap

  • High-visibility vest

  • Ladder safety equipment

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.

Apply Now!