Security Access Control Help Desk Specialist

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal Services is currently seaking a Security Access Control Help Desk Specialist for a Tech site in Austin, TX.

Pay Rate : $25.00 / Hour

Shift:

Morning: Sunday through Thursday 6:00 AM - 2:45 PM

*Valid TX guard license required*

(Must have 2 + years of customer service, security experience, strong technical computer and access control skills)

The Access Control Help Desk Specialist will be working in a corporate environment for Allied Universal Services. The AC Help Desk Specialist provides assistance and resolution globally to access issues that include, but are not limited to: responding to inquiries, assisting users in obtaining badge access, submitting requests, and comprehensive troubleshooting. Additional responsibilities include escalating priority system/software issues to the proper technical team, tracking device and access level changes, and the construction and maintenance of security maps and its resources.

Provide both general and technical support via telephone/email to employees and contractors
• Able to effectively tailor communication and style to different audiences, both written and verbal
• Demonstrate strong troubleshooting and problem-solving skills, emphasis on troubleshooting issues with badges, access levels, and access control hardware, or proven technical ability
• Escalate and follow up on system issues with Application Engineers
• Ensure accuracy with security data across multiple systems
• Draft security drawings from project data, installation notes, and redline drawings
• Computer drafting of detailed floor plans abroad
• Regular maintenance of security drawings using project documents from various Global Security teams
• Perform regular audits of system software to ensure accuracy
• Able to work independently and within a team on daily tasks and projects
• Perform other related duties as required

QUALIFICATIONS/REQUIREMENTS:

• Be at least 18 years of age
• Possess a high school diploma or equivalent, or 5 years verifiable experience
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Display exceptional customer service and communication skills
• Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills and attention to detail is a must
• Have strong computer skills to operate innovative, wireless technology at client specific sites
• Able to work in a fast-paced help desk environment
• Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges
• Experience in troubleshooting badge and access management issues, and Knowledge of security device programing and functionality is a PLUS
• Preferred experience in VidSys, Lenel, Excel, Filemaker, Intaglio, or equivalent technical skill
• Knowledge of Mac computers preferred
• Must be flexible on schedule, including availability for weekends and holidays
• Ability to handle crisis situations at the client site, calmly and efficiently
• Able to:
  • Work in various environments such as cold weather, rain/snow or heat
  • Occasionally lift or carry up to 40 pounds
  • Climb stairs, ramps, or ladders occasionally during shift
  • Stand or walk on various surfaces for long periods of time

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.