Care Coordination Navigator

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Our Strategic Affiliation with Cambia
In 2026, BCBSND and Cambia Health Solutions formed a strategic affiliation to enhance access to simpler, more affordable health care while keeping a strong local focus. The affiliation was approved by North Dakota regulators and became effective Feb. 1, 2026. Under this affiliation, BCBSND employees became Cambia employees while continuing to serve the BCBSND market. Daytoday work and hiring continue as usual.

Work environment

This opportunity is open to a remote, hybrid, or in-office working arrangement. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

This position is eligible for internal Blue Cross Blue Shield employees and external applications.

Pay information

• Pay Level: 021
• FLSA Category: Nonexempt - Hourly
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.
• The estimated starting pay for this position is $26.10 - $35.00.

At BCBSND, we're committed to providing fair and equitable compensation. While the posted salary range reflects the full compensation range for this role, offers typically fall at or below the midpoint, and in alignment with internal equity and role expectations. Individual offers are based upon candidates' unique experience, education, and skillsets. The top of the range reflects the ceiling for this role and is only used for offers in exceptionally rare cases. We do not extend offers above the posted maximum.

A day in the life

The Care Coordination Navigator is responsible for guiding and supporting members in making sustainable lifestyle changes to improve their overall health and well-being. This position, in collaboration with the Care Management Registered Nurses, works closely with members to create personalized wellness plans, reinforce education, and offer ongoing support to help them reach their health goals.

Your responsibilities will include

• Collaborates closely with team members to facilitate members' access to essential services.
• Engages with patients and their caregivers to enhance involvement and address obstacles throughout their healthcare journey.
• Empowers members to adopt positive changes in diet, exercise, stress management, and safety practices.
• Reviews and manages care referrals for registered participants and non-registered participants.
• Assesses members' needs during telephonic and/or digital interactions and refers them, as necessary, for targeted medical support.
• Applies motivational interviewing techniques in tandem with members' readiness to reinforce mutually agreeable goals for progress.
• Reaches out proactively to eligible members, encouraging enrollment in the program.
• Distributes approved health education materials to program participants through online resources, mail, or digital applications.
• Reinforces engagement strategies to encourage member participation in preventive care, health screenings, and wellness programs offered by the insurance company or its partners.
• Connects patients and their families to community-based resources and performs follow-up to ensure resources met needs based on social determinants of health identified needs.
• Enters referrals and documents communications, actions, and other data in appropriate system(s) to maintain records for audit purposes.
• Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

What you need to succeed

• An associates degree required in healthcare, business or related field.
• 2 years of experience in healthcare, insurance, customer service, or related experience in a direct patient care setting.
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  Experience as a Community Health Worker preferred.
  
  
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  Experience working with populations that have social needs.
  
  
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  Basic clinical knowledge with the ability to apply foundational clinical concepts in daily work.
  
  
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  Ability to communicate effectively with members, caregivers, and team members using strong interpersonal skills.
  
  
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  Demonstrated ability to make sound decisions and use good judgment within the scope of the role.
  
  
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  Ability to adapt to changing priorities, workflows, and member needs with flexibility.
  
  
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  Strong collaboration skills with the ability to work effectively within a team environment.
  
  
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  Clear verbal and written communication skills to support member interactions and documentation.
  
  

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts and Health Savings Accounts. Voluntary employee contributions to Health Savings Accounts and Flexible Spending Accounts
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

For questions, please email careers@bcbsnd.com.

Application Deadline: This posting is scheduled to close on 03/09/2026 at 8:00 a.m. (CT). However, it may be closed earlier if a high volume of qualified applications is received. We encourage interested candidates to apply promptly

This position is not eligible for employment-based visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and for the entire duration of employment without the need for sponsorship.