Technical Program Manager

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Customer Advocacy's team mission is to incubate and scale innovative new business models and customer experiences. The team leverages adaptive leadership principles to drive large-scale change and transform business models across SME&C (Small, Medium Enterprises & Channel), Digital Natives & ISVs (Independent Software Vendors), Education, and other industry-specific customer segments.

The Technical Program Manager will be resposible for driving digital customer success solutions across the SME&C (Small/Medium Enterprise and Channel) segment. These solutions will be tailored to specific SME&C field roles; however, you will collaborate with cross-functional teams, executives, and stakeholders to shape the technical vision, ensuring seamless integration of solutions, and enhancing customer/partner satisfaction. We are looking for candidates with experience working on projects involving PowerApps, AI, or data science.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

- Supports identifying customer and business needs across features and functional areas.
- Participates in customer and stakeholder engagements to gather feedback and understand product experiences.
- Assists with research, data analysis, and trend identification using telemetry, usage data, and AIdriven tools.- Helps develop problem statements, hypotheses, and solution options in collaboration with crossfunctional teams.
- Collaborates with Engineering, Design, Marketing, and Security to support solution and architecture design.
- Assists in preparing design and architecture documentation and representing technical solutions to partners.
- Helps define success metrics (OKRs, KPIs) and ensures required telemetry is captured.
- Provides input into program goals, prioritization, and risk identification using datadriven insights.
- Supports planning and execution of pilots and releases, tracking progress and communicating updates.
- Collaborates with technical and business teams to support roadmap execution and answer basic technical questions.
- Ensures features leveraging AI meet quality, security, and ethical standards.
- Builds understanding of sales motions and required product enablement support.
- Assists in creating sales enablement materials, training content, and supporting programs.
- Contributes to supportability documentation such as troubleshooting guides and best practices.

Other

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 1+ year(s) of experience managing cross-functional and/or cross-team projects.

• Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Experience working on projects involving PowerApps, AI, or data science.