New

INFORMATION RESOURCE SUPPORT SPECIALIST 4 - 02032026-74831

State of Tennessee

$5,100.00 - $7,646.00 / month

United States, Tennessee, Chattanooga

311 East Martin Luther King Boulevard (Show on map)

Feb 04, 2026

Job Information

State of Tennessee Job Information

Opening Date/Time	02/03/2026 12:00AM Central Time
Closing Date/Time	02/09/2026 11:59PM Central Time
Salary (Monthly)	$5,100.00 - $7,646.00
Salary (Annually)	$61,200.00 - $91,752.00
Job Type	Full-Time
City, State Location	Chattanooga, TN
Department	Mental Health and Substance Abuse Services

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES, MOCCASIN BEND MENTAL HEALTH INSTITUTE, HAMILTON COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and three years of experience in any one of the following areas: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.

OR

Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in business data processing (e.g., business data programming, business systems analysis, or computer accounting), management information systems computer and information systems, computer servicing technologies, or other related field may substitute for the required bachelor's degree.

OR

Substitution of Experience for the Specific Associate's Degree: Experience in one of the following areas may substitute for the specific Associate's degree on a year-for-year basis to a maximum of two years: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other system operation problems related to computer system hardware or software; or (2) the strategic planning of hardware of software systems components for computer or information systems; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.

OR

Substitution of Graduate Coursework for the Required Experience: Any graduate coursework in management information systems, business data processing, business systems analysis, computer and information systems, or computer accounting may substitute for the required experience on a year-for-year basis to a maximum substitution of one year. (Thirty-six graduate quarter hours or a master's degree in the above fields is equivalent to one year of experience.).

OR

One year of experience as an Info Resource Support Spec 3 with the State of Tennessee

Necessary Special Qualifications: Positions within the Disability Determinations Section of the Division of Rehabilitation Services within the Department of Human Services will be required to complete a federal background check in accordance with the Homeland Security Presidential Directive 12 (HSPD-12) for issuance of an HSPD-12 compliant Personal Identity Verification (PIV) credential card.

Overview

Under general supervision, performs information systems technical support work of advanced difficulty and lead work of average difficulty; and performs related work as required. This is the lead level class in the Info Resource Support Spec job series. An employee in this class is responsible for the daily operation of multi-user computer systems and leads a project team involved in the diagnosis and resolution of software and hardware problems for stand-alone microcomputer systems or other computer systems accessed by multiple users. The computer systems include microcomputers or minicomputers, as well as software and peripheral devices utilized by the mainframe. This class differs from Info Resource Support Spec 3 in that an incumbent of the latter works as part of a project team in the diagnosis and resolution of software and hardware problems for computer systems. This class differs from Info Resource Support Spec 5 in that an incumbent of the latter either oversees the justification for providing software and hardware products for state agencies or supervises the activities of employees from multiple project teams involved in the diagnosis and resolution of software and hardware problems for computer systems.

Responsibilities

1. Leads a team responsible for hardware and software inventory management.
2. Leads the repair and maintenance of advanced equipment, leads advanced hardware diagnostics, and evaluates hardware for potential upgrades.
3. Uses advanced multi user computer systems for data entry and develops advanced test plans for quality assurance.
4. Develops hardware and software inventory plans, and ensures compliance with state policies, laws, and guidelines.
5. Inspects advanced mobile devices, leads others to perform database backups, leads record management, maintains advanced permission controls.
6. Leads the creation of test scripts, maintains a knowledge base for issue resolution, and leads the development of training materials and user manuals for software applications or hardware products.
7. Effectively communicates with vendors, supervisors, and team members. Trains support staff and end-users in the installation and use of hardware or software products.

Competencies (KSA's)

Competencies:
1. Manages Complexity
2. Manages Ambiguity
3. Tech Savvy
4. Action Oriented
5. Business Insight

Knowledges:
1. Information Technology
2. Administration and Management
3. Telecommunications
4. Customer and Personal Service

Skills:
1. Active Learning and Listening
2. Programming
3. Repairing
4. Complex Problem Solving
5. Equipment Maintenance

Abilities:
1. Information Ordering
2. Problem Sensitivity
3. Written Comprehension

Tools & Equipment

1. Personal Computer, Printer, Copy Machine
2. Telephone, Fax Machine
3. Cameras, Bar Code Scanners, Servers, Kiosks, Security Systems
4. Macintosh
5. Motor Vehicles

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

A valid driver's license
For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.