Senior Manager, Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Chandler, E. Palomino Dr.

Division:Solutions
Job Posting Title: Senior Manager, Operations
Time Type: Full Time

Summary
The Senior Operations Manager will lead and oversee the day-to-day operations of DSV's transportation and logistics division, ensuring safe, efficient, and cost-effective service delivery. This role will be responsible for strategic operational planning, team leadership, policy development, and fostering strong relationships with customers, partners, and internal stakeholders. The Senior Operations Manager will play a critical role in driving operational excellence and supporting the company's growth objectives..

Duties and Responsibilities
* Lead and manage all aspects of the transportation and logistics division, including planning, scheduling, and coordinating operations to ensure timely, high-quality service delivery.
* Develop and implement operational strategies, policies, and procedures to optimize efficiency, reduce costs, and maintain compliance with safety and regulatory standards.
* Provide leadership and guidance to operations staff, including hiring, training, mentoring, and performance management, to build a high-performing team.
* Monitor key performance indicators, analyze operational metrics, and implement action plans to continuously improve productivity, quality, and customer satisfaction.
* Maintain strong relationships with customers, partners, and vendors to ensure service excellence and strengthen business partnerships.
* Collaborate closely with sales, customer service, and other internal departments to ensure alignment and smooth operational workflows.
* Drive process improvement initiatives and adopt best practices, including lean methodologies, to enhance operational effectiveness.

Educational background / Work experience
* Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
* Minimum of 7-10 years of experience in transportation and logistics management, with at least 3-5 years in a supervisory or senior leadership role.
* Experience in international transportation and logistics management is highly desirable.

Skills & Competencies
* Strong leadership, coaching, and team development skills, with the ability to inspire and manage a diverse operations team.
* Excellent communication, interpersonal, and stakeholder management skills.
* Strong analytical and problem-solving abilities, with the capacity to address complex operational challenges and implement effective solutions.
* In-depth knowledge of transportation and logistics processes, regulations, and industry best practices.
* Proficiency with transportation management software (TMS/WMS) and Microsoft Office Suite (Excel, PowerPoint, Word).
* Knowledge of lean principles and continuous improvement methodologies is a plus.

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)
Directly manages a team of operations staff, providing leadership, mentorship, and performance oversight.

Preferred Qualifications
* Master's degree in business administration, logistics, supply chain management or a related field.
* Experience in international transportation and logistics management.

Language skills
* Fluency in English (oral and written).

Computer Literacy
* Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and experience with transportation management software.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $103,500- $155,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV - Global transport and logistics4

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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