Process Owner III

Career Opportunity

Process Owner III

Location: Hybrid within commutable distance to a service area state location, periodic travel required

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Your role in our success:

The Process Owner III provides senior level support for the end-to-end oversight, optimization, and continuous improvement of key business processes and systems across SAP work streams, customer experience platforms and enterprise-wide solutions. Process Owners ensure operational efficiency, system integrity, and compliance with internal and external standards. They work cross-functionally with business units, IT, and vendors to drive business solutions that align with corporate goals.

What you'll be working on:

• Documents, maintains, and continuously improves business processes and system workflows across
  assigned areas.
• Serves as a subject matter expert (SME) and strategic advisor on cross-functional business systems, processes and on SAP work streams and related business applications, or other business solutions.
• Acts as a liaison between business units, IT, and vendors. Includes managing the intake of issues and requests, performing initial analysis and either resolving or escalating as appropriate.
• Works cross-functionally with IT, business leaders, and vendors to improve workflows, resolve system/process issues and drive system/process enhancements.
• Participates in system testing, user acceptance testing (UAT), and change management efforts.
• Supports training content development and updates to process documentation.
• Ensures compliance with regulatory requirements, company policies, and internal control standards.
• Collaborates with project teams and cross-functional stakeholders to implement and monitor process changes.
• Participates in the On-Call Supervisor rotation. On-Call shifts are scheduled in one-week intervals. Annual minimum is two shifts as primary and two shifts as backup.
• Maintains awareness of industry best practices, tools, and trends related to customer experience, digital solutions, and enterprise systems.
• Owns end-to-end process governance, identifying key performance indicators (KPIs) and driving continuous improvement.
• Leads large-scale system implementations, upgrades, and enterprise change initiatives.
• Collaborates with senior leadership to align process solutions with organizational strategy.
• Oversees vendor relationships, including contract management, SLA tracking, and performance evaluations.
• Coaches and mentors junior team members and promotes process ownership across departments.
• Deep knowledge of SAP (S/4HANA, C4C, FSM, or SSAM) or enterprise systems and business process documentation.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong analytical, organizational, and communication skills.
• Experience with compliance and process documentation.
• Strong vendor management and compliance oversight experience.
• Ability to influence and collaborate with cross-functional stakeholders.
• Strategic mindset with the ability to translate business goals into scalable solutions.

Who you are:

• High School Diploma or equivalent; Bachelor's degree in Business Administration, Operations Management, or a related field, preferred.
• 5 years of experience in process ownership, enterprise systems, customer operations, or related fields.
• Standard drivers' license

Benefits/what's in it for you?

• Flexible work arrangement
• Competitive base salary based on successful candidate's background as it relates to the job requirements as well as internal equity considerations
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.