Robotics Tech Support Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

The Technical Support Specialist provides expert technical assistance to customers, partners, and internal teams for ABB Robotics products and systems. This role is critical in ensuring high customer satisfaction by diagnosing issues, resolving technical challenges, and supporting the successful operation of robotic solutions. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.

The work model for the role is: #LI-Hybrid in Auburn Hills, MI.

Your Role and Responsibilities:

• Provide escalation technical support for ABB Robotics products, systems, and software via phone, email, and remote tools
• Troubleshoot hardware, software, and application-related issues in robotics and automation systems
• Analyze customer problems, identify root causes, and recommend effective solutions.
• Collaborate with engineering, product management, and field service teams to resolve complex issues
• Document cases, solutions, and best practices in internal support systems
• Deliver a high level of customer service while meeting response time and quality targets

Qualifications for the Role:

• Bachelor's Degree and 4+ years' experience, Associate's Degree and 6+ years' experience OR High School Degree and 8+ years' experience
• 4+ years of previous technical support, field service, or engineering experience working with Industrial Robotics, PLCs, or automation systems.
• You are immersed in and enjoy working with Robotics and Automation; experience in technical support, field service, or industrial automation.
• Experience with ABB Robotics products is preferred.
• Programming Experience, such as robot programming, or scripting in industrial or technical environments preferred
• Strong troubleshooting and analytical skills
• Willingness to travel 10-20%
• You are at ease communicating in English, Spanish is a plus.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

What's in it for you?

• Opportunity to work with cutting-edge robotics and automation technology
• Collaborative, global work environment
• Professional development and training opportunities* Competitive compensation and benefits
• A role with real impact on customer success and industrial innovation

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

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We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.