Electronic Monitoring / Drug Testing Technician (Waukesha)

This position has responsibility as a lead for all technical functions in the WCS Electronic Monitoring and Drug Testing programs in Waukesha and will report to various locations depending on coverage needs. The position will perform installations, technical maintenance, assistance with inventory control, de-installations, direct observation drug testing, and reporting to the Courts or referring entities, according to WCS EM program manual and SCRAM Systems policies and procedures. This position reports to the Program Supervisor and Director of the Electronic Monitoring/Drug Testing.

Essential Duties and Responsibilities

Electronic Monitoring

• Lead Responsibilities
• Provide support, and direction when needed, to Technicians on a daily basis for servicing WCS EM Program individuals in Waukesha and Jefferson Counties, as well as other locations where there is a demand. This includes equipment installation/removal checks, and maintenance alert checks of equipment.
• Collaborate and coordinate with the Director of EM & Drug Testing Operations, and VP as back up or when needed, regarding any concerns with the daily operations.
• Assist the program Supervisor with training and mentoring new technicians.
• Assist the program Supervisor in providing support and coaching to EM/Drug Testing Technicians in the Waukesha Office.
• Assist the program Supervisor with quality assurance checks by request on all profiles and equipment following install and de-install for Waukesha County Sheriff, Waukesha County Programs, Jefferson County, and Private Pay programs.
• Assist Technicians to report all alerts and violations for Waukesha County Sheriff's Office, Waukesha County Programs, and Jefferson County in a timely manner according to program protocols.
• Review all confirmed violations and failure to pay for monitoring reports and ensure immediate notification to the Courts or referring authority in a court report.
• Maintain inventory and physical control of all equipment at all locations as required. Report any lost or stolen equipment immediately to the Program Director.
• Willingness to step in for coverage and assistance when needed outside of typical working hours.
• Assist with rotating On-Call responsibilities and monitoring the WCSO Daily Action Plan on weekends.
• Technician Responsibilities
• Ensure GPS/SCRAM program is set up and administered according to SCRAM Systems process and procedure guidelines. Follow all protocols in the WCS EM Program Manual.
• Ensure complete enrollment/data, as well as every follow up contact with individuals in SCRAMNET OPTIX, also develop a hard file for every individual.
• Ensure required data entry into AWARDS for all people served in the program.
• Review and manage program Participant Agreements for GPS, CAM and Remote Breath.
• Ensure individuals who are paying for electronic monitoring follow agency procedures for payment guidelines and collect/secure fees to the Director of Electronic Monitoring.
• Ensure individuals who present hardship with fees are addressed by collecting the financial documents necessary for the Director to consider a fee reduction and all payment plans are staffed with the Director.
• Provide notification and follow up with agencies and participants, including the Waukesha County Sheriff's Office, based on Daily Action Plans provided by SCRAM Systems.
• Clean equipment according to procedures and secure the equipment in the inventory.
  
  

  Drug Testing

  
  
• Lead Responsibilities
• Support program Supervisor to contact all new referrals for initial appointments to initiate services for Waukesha County DHHS.
• Assist program Supervisor with supply inventory and order requests according to the budgets to the Program Director, and back up VP and Director of Waukesha Court Services.
• Support the program supervisor to receive confirmation requests from case managers and prepare appropriate Chain of Custody forms for shipment to the lab.
• Responsible for same-day reporting of any notable issues during testing operations directly to the Director via email or phone, and VP as back up or as needed.
• Technician Responsibilities
• Perform drug testing (urine, oral, hair, and nail), following all Chain of Custody and specific program protocols.
• Timely and accurate reporting for all drug testing results to drug testing staff, case managers, or stakeholders.
• Provide scheduled coverage for Saturday Drug Testing at the WCS Waukesha Office.
• Provide coverage to cover office hours at different site locations when requested.
• Save and file all documented results in the individual's secured files at WCS.
• Secure all positive samples in the designated locked storage area for up to 10 days.
• Required data entry into AWARDS for all people served in the program.
• Participate in required training by a Qualified Professional Collector.
• Other job-related duties may be necessary to carry out the responsibility of the position.

Required Qualifications

• Minimum of a associate's degree but 2 years of experience with EM & drug testing and some lead experience acceptable.

• Meet all the employee requirements including references, criminal background check, and driver's license check.

Preferred Qualifications

• Strong preference for experience in electronic monitoring duties and drug testing collection and reporting.

Knowledge, Skills and Abilities

• Knowledge - Urinalysis, oral fluid, and hair follicle collection practices and procedures.
• Ability to interpret drug testing results per agency procedures and protocols.
• Understanding of drug testing equipment (specific and ongoing training will be provided)
• Communication - Ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications.
• Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel).
• Proficient in the use of computer-based programs including Microsoft Outlook, Excel, Word, and Teams
• Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage multiple projects.
• Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
• Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team.
• Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
• Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
• Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries.
• Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including persons served, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.

PHYSICAL DEMANDS:

Duties require good hearing and visualization skills with the ability to communicate verbally and effectively. Hand and finger dexterity for data entry and typing. Ability to install electronic monitoring equipment on individuals. Ability to collect and directly observe individuals being drug tested following specific agency protocols.

WORK ENVIRONMENT:

Work is performed in an office environment at the WCS Waukesha Office. Typical work schedule will be an 8 hour shift within office hours: 7AM-6PM Monday-Thursday and 7AM-4PM on Fridays. Saturday coverage for drug testing on a rotating basis or as needed.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.