Billing Support Specialist III

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The primary role of the Billing Support Specialist III is to perform administrative tasks to facilitate daily invoicing in the Foundation/WCSS environment. This role supports the workstream and its impact on the revenue cycle and KPI results. The Billing Support Specialist III will be responsible for the collection, compilation, and distribution of documents required to successfully complete the accurate and timely invoicing and payment of shipped orders for plants assigned. While this is not a Shared Services position, the role provides a shared service to a group of assigned plants for the order-to-cash workstream.

Responsibilities:

• At the time of production (location 13), The Billing Support Specialist III will create the SOC in Foundation and email it to the appropriate sales rep (designated), the CSR, and the CBG group mailbox to begin the invoicing cycle.
• Foundation Job Review and Support files
  • At the time of the first shipment, the Billing Support Specialist III will review the SOC, Foundation Job Review (FJR), and all related files for completeness and accuracy to determine readiness to bill and move the job accordingly into RTB (Ready to Bill) for the assigned Biller.
  • The Billing Support Specialist III will contact the csr or sales team as needed to reconcile any missing or invalid data that delays accurate invoicing. Includes MDTS files, tax exemption certificates, certifications, purchase orders, etc.
• Billing Job Tracker Maintenance
  • The Billing Support Specialist III will help to research and resolve the status of all unbilled shipments as outlined in the Billing Job Tracker including the Fulfillment Line Detail report, Open Orders Requiring Attention, SNB Summary, Status 64 and On Hold for Issues to resolve through a system or resource contact for assigned plants.
• WCSS/Foundation Support
  • The Billing Support Specialist III will provide guidance to the order creator or shipping departments as needed to perform any required updates, adjustments, and additions for the Foundation interface the WCSS order in the Customer Service Module, and/or the job setup in the WCSS Item Module to provide an accurate invoice to the customer.
• Expired Inventory/PFS Audit
  • The Billing Support Specialist III will review and reconcile the variances in the WCSS PFS Audit Report as it relates to invoicing discrepancies (not inventory). Further, the Billing Support Specialist III will reconcile the Expired Inventory exceptions that failed in the auto-conversion to PFS due to holds and other missing criteria.
• CQT Facilitation
  • The Billing Support Specialist III will use the standard instructions for CQT facilitation and complete the plants assigned on a daily basis. Any CQTs requiring additional information will be logged on the Escalation form after 2 business days for the Regional Billing Supervisor.
• Plant & Sales Team Support
  • The Billing Support Specialist III will respond to general inquiries from the plant, csr, or sales team and provide solutions or guidance for invoicing-related issues. Or provide direction to the appropriate source as needed when outside the scope of the invoicing workstream. Correspondence is required to be sent and received using the CBG group mailbox only.
• Cash Application Support
  • The Billing Support Specialist III will assist with cash application/collection efforts as needed to support the order-to-cash workflow for non-standard customers that do not provide traditional invoice details with their remittance detail. Including Streamline customers, CIA (Cash In Advance), and others where the plant or corporate department requires assistance to post payments timely.
• Postage Facilitation
  • The Billing Support Specialist III will assist in the research for payment of the Postage Only invoices as needed and ensure the MC88/MC87 (Postage Billable/Refund) is included on the FJR for the Biller when required.
• Miscellaneous Support
  • The Billing Support Specialist III will assist with manual invoice requests, A/R cleanup, and other special projects as needed to support the order-to-cash workstream. Especially during seasonal upticks related to healthcare, election, census, ballots, etc. This may be supported in other plants where the seasonal surge in business is greater than that of the plants usually assigned to the Billing Support Specialist III.

• High School Diploma or GED required
• 2+years of relevant experience
• Experience in the use of an invoicing system, preferably WCSS
• Use of multiple systems/applications at once
• Experience in paperless invoicing is preferred
• Intermediate skills in Microsoft Excel
• Strong attention to detail and Problem-Solving
• Math skills including percentages, averages, and multiplication/division with a calculator
• Preferred skills: G-Suite for Google Sites, Forms, Sheets, Calendar
• Invoicing for a manufacturing facility
• Strong verbal and written communication skills

RRD's current salary range for this role is $44,800 to $64,600 / year. The salary range may be adjusted

based on the applicable geographic location of the hired employee, and the range may change in the

future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and

compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency,

performance, shift and location. Depending on the role, in addition to base salary, the total compensation

package may also include participation in a bonus, commission or incentive program. RRD's benefit

offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with

company match, life insurance and other voluntary supplemental insurance coverages, plus parental

leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans