CRM Analyst

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity, and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

• Oversee ongoing data quality management and system maintenance.

• Monitor and maintain CRM data accuracy, consistency, and integrity.

• Support data cleanup, validation activities, and continuous improvement efforts.

• Perform daily CRM administration (user setup, training, production support, troubleshooting, and data maintenance).

• Collaborate with Business Users and IT to gather, analyze, and document requirements for CRM enhancements, offering technical guidance where appropriate.

• Support communication, training, testing, rollout, and ongoing maintenance of new features, system improvements, and issue resolutions.

• Maintain up-to-date versions of manuals, templates, and training resources.

• Assist in managing functional areas related to data governance and reporting.

• Partner with business units, the CRM team, and IT to refine workflow processes, establish standards, and drive system efficiency.

The duties and responsibilities above are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing, and other duties will be assigned based on the position's evolving role within the business unit.

• Quick learner/adaptable

• Experience with data: maintenance, migration, management

• Understanding of CRM business workflows

• Strong knowledge of Microsoft Excel and other Microsoft Office products

• Attention to detail and diligent follow-up skills

• Effective oral and written communication to define problems and present solutions

• Comfort and ease in building positive working relationships

• 0-2 years of professional experience

• 1+ years of CRM experience is preferred

• Bachelor's degree in Business, Communications, Computer Science, Marketing or related field

• Bootcamps and certifications demonstrating consistent continuation education.

• Proficient in all Microsoft Office applications.

• Up to 15% travel required.

Position interacts with multiple departments and requires strong collaboration skills. Quality of effort can greatly impact corporate image and workload.

• General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning

• Noise level is usually low to medium; it can be loud on the jobsite.

• We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.

• Occasional lifting of up to 30 lbs.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

• ESOP - Employee Stock Ownership

• 401 K

• Annual bonus program based upon performance, profitability, and achievement

• 17 PTO days per year plus 10 paid holidays

• Medical, Dental, Vision Insurance

• Term Life, AD&D Insurance, and Voluntary Life Insurance

• Disability Income Protection Insurance

• Pre-tax Flexible Spending Plans (Health and Dependent Care)

• Charitable Giving Match with our Rosendin Foundation

Pay Range

The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate's pay can vary based on location, job-related experience, skills, and education.

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career.

Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.