Retail Sales Associate

The Sales Associate supports the Wilson Warbirds Team Store by providing exceptional customer service and assisting fans with merchandise purchases at retail and kiosk locations. Key responsibilities include assisting customers with processing transactions, maintaining store standards, and ensuring a positive shopping experience.

Essential Duties and Responsibilities include the following. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Demonstrates and models excellent customer service behaviors utilizing Wilson Warbirds Retail Department standards: Connect, Respect, Engage & Wow
• Maintain sales floor to Wilson Warbirds Team Store presentation standards
• Routinely stock merchandise and face items on shelves
• Answer the phone and assist fans placing over the phone orders
• Efficiently process sales utilizing retail radio frequency identification (EXO RFID) system
  • Ensure customers accurately scan merchandise and apply payment at EXO RFID
  • Troubleshoot issues with EXO RFID
• Set aside and notify supervisor of defective, mismarked, mislabeled, shopworn, or damaged items
• Ensure all merchandise is correctly labeled and displayed
• Watch for and recognize security risks and report to management
• Maintain cleanliness and safety standards throughout all retail locations/kiosks
• Follow Wilson Warbird Store policies and procedures

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent customer service skills; ability to adhere to Wilson Warbirds Team Store service standards
• Good communication skills; ability to communicate with guests and co-workers
• Attention to detail
• Ability to handle multiple tasks simultaneously in fast-paced environment
• Ability to work independently and as a team member
• Capable of following job guidelines and supervisors' instructions

Education and/or Experience

• Retail sales experience preferred but not required
• Prior experience working with EXO RFID system preferred

Work Hours

Hours vary according to the game and event schedule, which will include weekends and some holidays.

Must have availability to work most games and special events

Some perks include:

• Ballpark discounts
• Recognition program and incentives
• Inclusive training and development opportunities aligned with Club values

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.