Customer Relations Manager

Job Title: Customer Relations Manager
Job Location: Chicago, IL

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries.

We have an exciting opportunity for a Customer Relations Manager to manage multiple levels of customer interaction and serve as a single point of contact to one of our strategic DGF customers with a complex supply chain.

Key Responsibilities:

• End to End Shipment Management for customer critical business
• Proactive monitoring and communication to customers on shipment status and exception handling in accordance with SOP's.

• Customer key contact
• Proactively inform customer on shipment status and exceptions
• Provide proactive problem resolution and corrective actions to ensure excellence in service
• Presents shipment level solutions to the customer
• Develop sustainable relationship with internal and external stakeholders
• Proactive communication with internal/external/third parties to meet customer expectations

Skills / Requirements:

• Strong interpersonal and communication skills and an ability to manage multiple priorities
• Strong commitment to customer service and satisfaction
• Proficient with email, Excel, Word and PowerPoint
• Strong understanding of freight forwarding and the logistics Industry
• Analytical and problem solving capabilities
• Fluent in English communication (verbal & written)

Pay Range: $62,475.00 - $83,300.00+ (Based on Experience)

Benefits (All Non-Union Employees)
* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
* Vision: Optional coverage for exams, frames, and contacts.
* Dental: Optional coverage for preventive, basic, and major services.
* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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References

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1. https://www.logistics.dhl/us-en/home/careers.html