Communications Center Representative II - Portland International Airport

• On behalf of the airport and airport tenants, consistently provide passenger communication services and customer service to the public through a complex array of technological tools and social media.
  • Services include, but are not limited to, taking a high-volume of customer calls, providing accurate responses to their queries and concerns, de-escalating situations involving dissatisfied customers, offering patient assistance and support, passenger paging, monitoring social media and responding appropriately.
  • Due to the wide range of inquiries and requests, this position requires a broad range of familiarity with multiple aspects of both airport and tenant operations.
  • In support of our diverse customer base, this also requires creative problem-solving skills and sensitivity to special needs of disabled and other exceptional individuals.
• Receive, prioritize, and communicate routine and emergency requests for maintenance services using a multi-line phone system, 800 MHz radio, email and other automated forms of communication.
• Support budget allocations and labor timecard management by accurately prioritizing, coding, and processing work requests to the appropriate trade personnel in a timely manner.
• Conduct individual assignments, primarily in support of Customer Relations and Maintenance Planning, as assigned.
  • Projects will vary in complexity from simple administrative tasks to more advanced research and analysis.

Education & Experience

• Associates Degree in business, customer relations, computer applications, or a related field.
• Minimum three (3) years of demonstrated front-line customer service and/or working with the general public, social media, and/or administrative support; or the equivalent combination of education and/or relevant experience.
• Experience with facilities management, maintenance, or construction is desired.
• Familiarity with the Incident Command System (ICS), Computerized Maintenance Management Systems (CMMS), and union environments is highly preferred.

• Maintain a valid state drivers' license is required.
• Ability to pass and maintain a Criminal History Records check and Security Threat Assessment required for a PDX Security Badge with Driver designation and CJIS certification upon hire is required.

• Excellent verbal, written, and social media skills, supported by superior spelling, grammar, and proofreading abilities.
• Apply exceptional customer service practices, empathy, persuasion, positive language, and de-escalation techniques.
• Intermediate computer skills (MS Office/Social Media); minimum 45 WPM typing; proficient with specialized computer systems, multi-line phones, and 800 MHz radio dispatch.
• Ability to quickly learn and apply administrative procedures, interpret policies, and research/apply tenant leases and contracts.
• Proven ability to simultaneously manage multiple priorities and work effectively with diverse employee groups.
• Promotes safety as a guiding principle; complies with safety/health policies.
• Shows the utmost respect for others, is a proven team player, and demonstrates a passion for valuing differences and being inclusive.

SELECTION PROCESS & INTERVIEW SCHEDULE (tentative schedule):

1. A minimum qualification evaluation of education, training, and experience of submitted application packets will take place by Human Resources the week of January 4, 2026.
   
   
2. A Subject Matter Expert (SME) Panel will perform an evaluation of experience and training taken from your employment application materials including any responses to the supplemental questionnaire.
   
   
3. A select few of candidates who successfully passed the SME evaluation will be invited to participate in a panel interview on January 26, 2026.

About us:

At the Port of Portland, we use everything we have - our three airports, three working marine terminals, six business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to unlock new opportunities and ensure more people share in our region's success. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change!

Do you have questions about this job?

Contact us: careers@portofportland.com

Safety: The Port promotes safety as a Core value and we seek to eliminate harm through a culture of active prevention, curiosity, evaluation, and action. We comply with safety and health policies and procedures and consistently look for improvements that support operational excellence.

Equal Opportunity Employer: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination.

Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans' preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veteran's preference for this job, please provide the qualifying documents as instructed during the application process.

Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 503-415-6690 or email careers@portofportland.com.