Program Manager - Hope Center

ChristianaCare, the largest healthcare system in Delaware is searching for a dynamic Program Manager to oversee the overall management and operations of programming within Hope Center Medical Practice and Medical Respite. This includes management of daily operations, staff, data gathering to ensure KPIs are met, and all reporting. This position will specifically oversee both the clinical care team and the social care team.

Delivering health, not just health care is our promise to our community. Be a part of an organization that makes a difference and impacts the lives of each other and the communities we serve through our commitment of being excellent today and even better tomorrow.

Work Schedule

• Monday- Friday: Day Shift

• No weekend/ holidays expected.

Benefits and Incentives

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Opportunity for great work-life balance.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 week paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Key Responsibilities

• Responsible for the day-to-day operations and management of Hope Center Medical Practice and Medical Respite as assigned including oversight of staff, approval of time, management caregiver relations issues, and monitoring of all relevant budgets.

• Develop, scale, and sustain programming to connect vulnerable populations to the health care system, community/state resources, and Community Health staff.

• Help staff identify socio-economic issues which affect the community's overall health and develop health and social management plans and goals.

• Maintains census & patient report for Respite Bed Program and reports open beds to county

• Problem solves program, department and system issues with staff, colleagues, and leadership.

• Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services. Addresses caregiver staffing gaps by securing and redeploying caregivers as needed. Notifies providers of changes in staffing and the actions being taken to restore staffing levels.

• Monitors and coaches front desk caregivers (OAs) to ensure that standard operating procedures and workflows are being followed related to registration, phone management, scheduling, and copay collection activities.

• Monitors and coach's non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.

Position Qualifications

• Bachelor's degree in public health, social work, or related field required, Master's Degree preferred

• Three years' experience in program administration, grant work, etc.

  Public speaking, group facilitation and excellent writing skills preferred.

• Computer experience required.

• Demonstrated ability to work with diverse populations required.

• Bilingual language skills are a plus.

• An equivalent combination of education and experience may be substituted.

Why ChristianaCare

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America's 50 Best Hospitals and continually ranked among the nation's best by U.S. News & World Report, Newsweek and other national quality ratings.

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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/